Insurance

A new Novarica report finds that data, digital channels and changing customer expectations are driving investments in claims processing across the insurance industry.

Beyond encouraging a strong personal relationship with an underwriter, what can carriers do to build stronger connections with agents and grow their book? Celent surveyed a group of agents to understand those areas most likely to make a carrier the agents’ top choice.

The combined company will be a ‘one-stop-shop’ to help employers manage risk and run safer, more profitable workplaces, executives say.

The app uses a phone’s camera to capture and upload images of documents and authorization forms that are needed to evaluate claims, and enables users to monitor their claims’ status.

Higher benefit maximums and online payment option allow for easy, convenient quoting and administration of policies, the insurer says.

The insurer now is in production with rating, quoting, underwriting, policy lifecycle management, document generation/management and program-based underwriting.

The replacement of legacy systems is intended to reduce IT costs and improve time to market for new products.

In the second part of this exclusive interview, Nicolas Weng Kan, CEO of Google Compare, spoke with INN about the appeal of the aggregation model to insurers and consumers, as well as the future of agents.

The auto service, maintenance and repair technology company intends to introduce Identifix to international markets and roll it into the Digital Garage mobile app.

ACE and Chubb veterans will work on technology and marketing strategy for the division.

In this exclusive interview, USAA’s Jon-Michael Kowall, AVP for P&C Innovation, discusses working with Google Compare to change how insurance is bought online.

In this exclusive two-part interview, Nicolas Weng Kan, CEO of Google Compare, spoke with INN’s Chris McMahon about how the aggregator met the challenge of integration with insurer partners.

The workers’ comp insurer now is in production with PolicyCenter, BillingCenter and Quote and Buy Portal, to offer new self-service abilities to policyholders.

The personal and commercial lines carrier will implement the cloud-based SurePower Innovation to support growth and greater customer satisfaction and retention.

Claims is the perfect place to test emerging technologies, then build upon that foundation to truly reinvent the claims process.

The company says its fingerprick tests are as accurate as those done with blood drawn from a vein, and cost a fraction of its competitors’.

As the two companies consolidate IT, their valuable and voluminous data will revolutionize their risk assessments and customer interactions, industry experts say.

After the busiest quarter for insurance dealmaking in at least 12 years, the magnitude of this latest takeover is going to drive even more “M&A fever” across the industry, according to analysts.

P&C carrier intends to modernize infrastructure and processes for its commercial business lines, simplify operations and enhance customer service.

Paul Holden joins the third-party administrator after several stints at claims technology companies.