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MassMutual, The Hanover Insurance Group Inc. and Zurich Financial Services make technology changes to attract and retain agents.

A new study indicates that investments in a customer-centric approach are paying dividends.

The company released tools designed to simplify the insurance decision-making process for consumers, as well as demystify how insurance works in its short film.

Insurers may have enterprise risk management (ERM) building blocks in place, but lack of data, modeling capabilities and lack of business unit buy-in are impediments to fully incorporating ERM into strategic business decision-making.

A recent Towers Perrin survey found attracting and retaining top talent is emerging as a major issue facing carriers in 2008.

Washington – Insurers are praising the introduction of a bill that clarifies patent law in the aftermarket automobile parts market. The bill, introduced by Rep. Zoe Lofgren (D-Calif.), further clarifies existing patent law, and would help reverse an International Trade Commission ruling that sought to ban the importation of competitive parts.

In addition to offering quote and coverage information, the newly launched site houses safety tips from the pros and gives users the ability to create their own virtual motorcycle from scratch.

Ethos now provides on-site surveillance operations in Kentucky, Florida and Alabama.

Compliance publication names Norkom “Vendor of Year” for its contribution to financial services and accounting compliance and regulation.

While admirers push a bill seeking to nationalize agent licensing, detractors say the legislation is meant only to stymie other efforts.

Insurers perceive quality of service as key to gaining competitive edge, and will make IT management software investments accordingly.

Michael McGavick will replace Brian O'Hara, XL's CEO for the past 13 years, on May 1.

The Los Angeles P&C carrier adds ID theft resolution services to its offerings.

Christopher Guidette will be responsible for planning and executing internal and external strategic communications.

As the industry continues to consolidate, technology will be key to attracting a broader, more ethnically diverse customer base, says the association.

Lloyd’s of London issues a policy covering a Dutch winemaker’s most important asset: his nose.

The Minneapolis-based firm announced Mike O’Brien as its new president, as well as executives Tom Ademite and Joe Thomas.

The federal Agency for Healthcare Research and Quality is providing $5 million to fund two studies of best practices for using clinical decision support software.

To appease concerned insurers, the vendor community needs to step up with improved home health monitoring technologies, according to a recent Parks Associates’ report.

A new survey reports that most insurance industry executives feel confident in their ability to manage risks, yet those with excellent S&P ratings are more conservative. Both cite technology as an enabler.