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Millennials now represent the largest percentage of the U.S. workforce and have new set of expectations regaring giving and receiving services.

Insurance executives say improving customer experience and engagement is their number one strategic initiative for 2015, and more than 80 percent are making significant investments in this area.

The Centers for Medicare and Medicaid Services will make its data available to the private sector for the first time, the agency's acting administrator announced Tuesday in Washington.

Company's IT operations currently under auspices of interim CIO Gerald Shields, former CIO of Aflac.

For insurers, third-party data presents new opportunities, but regulators need to catch up, says Alyssa Pei, partner at A.T. Kearney.

Muni-bond insurer and tech provider intend to improve investors’ access to credit information.

Mike Clancy will lead technology efforts around claims processing and customer experience for the company.

IoT-platform and data-analytics vendors will collaborate on home, auto and health applications.

For insurance companies that crave the cost structure and flexibility of the cloud, but fear security risks, private cloud models are enticing.

Barry Stowe previously was CEO of Prudential’s Asian division; he will relocate from Hong Kong and remains on the board.

What is a maturing technology? As recently as two years ago, many considered mobile, social, cloud, and analytics to be “next-gen” technologies; today they are considered to be maturing.

The claims process is where we deliver on the promise of being there for customers when they need us most. Here's how use technology to make it easy for customers to get their benefits as quickly as possible.

Insurers are using data on customer habits to analyze risks and set prices; records also could be valuable to advertisers who want to know where potential customers travel and what hours they’re on the road.

The professional services firm intends to offer data and analytics products and services to customers and deliver 100 data and analytics jobs to Dublin, Ireland.

We need your help in identifying the leading vendors who are helping your insurance organization take advantage of big data and analytics.

Once it becomes socially normal to have a personal relationship with an artifical intelligence, insurers’ (and many other service industries’) sales and service processes will change dramatically

Understanding the benefits of outside-in thinking, insurers are finding ways to leverage tech firms and other innovators.

American Family Insurance has several initiatives around big data, including programs for more intensive testing and efforts to leverage unstructured data from claims notes, says Justin Cruz, strategic data and analytics VP.

The Nationwide Center for Advanced Customer Insights (NCACI), at Ohio State University gives students in advanced degree programs the ability to work with real-world data.