Core systems

New York-based MetLife has introduced a new online Individual Disability Income (IDI) Broker Portal designed to simplify the policy application and case management process for brokers by providing access to real-time information.Through the IDI Broker Portal, MetAccessIDI.com, brokers can immediately obtain underwriting case status, underwriting requirements and client policy information, including policy status and payment history. In addition, required applications and forms can be downloaded through a link from the site. The portal also features a private message board providing brokers with a convenient channel for communicating with MetLife IDI Underwriters regarding their cases.

Toronto-based Manulife Financial Corp. and John Hancock Financial Services Inc., Boston, including its Canadian subsidiary, The Maritime Life Assurance Co., completed their merger after receiving all necessary regulatory approvals. John Hancock is now a subsidiary of Manulife Financial.John Hancock stock will cease trading on the New York Stock Exchange at the close of markets today, April 28, 2004. The approximately 675,000 John Hancock common shareholders are entitled to receive 1.1853 Manulife common shares for each John Hancock common share. John Hancock shareholders overwhelmingly approved the combination on February 24, 2004, with more than 95 per cent of the votes cast favouring the adoption of the merger agreement.

Homeowners rates that include a severe thunderstorm component based on sophisticated catastrophe modeling have been included as part of a rating plan subject to approval by state regulators in Florida.Florida Farm Bureau's 2003 Homeowners rate filing included a ground-breaking actuarial approach, which develops a distinct base rate for both hurricane and severe thunderstorm perils using hurricane and severe thunderstorm models from AIR Worldwide Corp. (AIR), a subsidiary of Jersey City, N.J.-based ISO. The models were also used extensively in the redefinition of territory lines and development of territory rating factors separately for each catastrophic peril.

AccessAllstate.com, the financial services Web site deployed by Allstate Financial, a business unit of The Allstate Corp., Nortbrook, Ill., is now available to Allstate Financial Institution Divisions' partners. The Web site had previously only been available to financial advisors or Allstate agents who were registered to sell Allstate or Lincoln Benefit Life Company products."AccessAllstate.com is a fantastic tool that helps Allstate effectively streamline how producers do business with us," says Joe Tomalavage, director, Allstate Financial Technology, Allstate Financial. "Now our financial institution partners are able to quickly access client information, obtain real-time policy values, download forms, order marketing materials online, review product and fund information, access sales and marketing ideas 24-hours a day from one central location."

Each year, more insurers appear to be increasing their budgets in implementing sophisticated fraud detection systems; however, the majority of these investments are centered around post-payment fraud detection rather than detecting fraud prior to claims being paid.

Employees of Armonk, N.Y.-based IBM Corp. who are members of the Alliance@IBM, CWA Local 1701, have a sharp message for management to deliver at IBM's annual meeting today. Alliance members are passing out leaflets to shareholders as they arrive and address the meeting on key shareholder proposals. Following the meeting, they are joining members of the Programmers Guild, Jobs with Justice and other union supporters in a rally opposing the offshoring of American jobs by U.S. high tech companies

Los Angeles-based Marshall & Swift / Boeckh (MS/B) will be acquired by MacDonald, Dettwiler and Associates Ltd., Richmond, B.C., Canada.MDA is a global information company providing property-specific information to businesses and governments. Operating through two groups Information Products and Information Systems, MDA is active in data collection, information extraction, and information distribution.

Tufts Health Plan has selected and deployed a software platform for e-billing, e-payment, and online customer care from edocs, Natick, Mass. By enhancing its existing site with the edocs applications, Tufts HP is offering comprehensive functionality for enrollment, billing, reconciliation and payment.

Denver, CO--Valen Technologies, a provider of intelligent predictive analysis and decision enabling software, announced the availability of a premium modification module for its predictive underwriting software, Risk Manager. The new module develops a sophisticated, multivariate pure premium model that underwriters use on a daily basis to surcharge and discount policies more effectively.

The Hartford Financial Services Group has made it easier for agents to obtain a personal lines standard auto quote in minutes -- even as their customers wait for the answers. A major proponent of single entry multiple carrier interface (SEMCI) for personal lines business, The Hartford is one of the first carriers to implement this technology breakthrough that allows agents to connect directly with their carriers through AMS-Rackley's new SETWrite rating platform to obtain an accurate rate.

Corporation's Human Resources & Investor Solutions (HR&IS) business today announced that it has developed a fully integrated Health Savings Account (HSA) solution that will be offered both through alliance relationships with insurance companies and health care plan providers, and to its corporate customers nationwide.

The Hartford Financial Services Group Inc., Hartford, Conn., and AMS Services Inc. have teamed up to enable agents to submit applications for the four key middle market lines of business--property, general liability, auto and workers' compensation--directly to The Hartford from their AMS agency management system."As one of the industry's leading agency management vendors whose system is used by many of our top agents, we're pleased to align with AMS in the use of ACORD XML standards to make it easier for middle market agents to do business with The Hartford," says Gary Thompson, senior vice president of The Hartford's Middle Market and Specialty Practices unit.

Preferred Medical Claim Solutions (PMCS), Scottsdale, Ariz., and Genelco Software Solutions, a division of Greenville, S.C.-based Liberty Insurance Services Corporation (LIS), have formed a strategic partnership that will provide Genelco Group+ users access to the Preferred Data Interchange (PDI) offered through PMCS. Genelco Software Solutions provides administration software and services to life and health insurers."A number of Genelco Group+ users wanted the claim funding and repricing that PMCS provides," says Mike Molinar, vice-president of Genelco Software Solutions. "Knowing that this will save our clients money, we thought it very important to provide a seamless way for them to take advantage of the PMCS network."

Hartford, CT --2004-2003 mergers and acquisitions in the insurance industry reached the highest level since 1998 in dollar terms, even while the total number of transactions continued its long decline since the same year, according to a study by Conning Research & Consulting, Inc.

San Diego, CA--WorldGroup has introduced InsureWorx First Report of Injury (FROI), the latest InsureWorx On Demand Solution (ODS). The new FROI capabilities offer exceptional efficiency and customer service to the First Report of Injury process, enabling efficient and timely intervention - critically important to controlling overall costs of workplace injury claims. The company launched the solution at RIMS Annual Conference & Exhibition.

SAN DIEGO, CA---Assurex Global, the world's largest privately held risk management, commercial insurance and employee benefits broker group, is launching new software to enhance communication and information-sharing among its independent broker partners and commercial clients around the world. The software was introduced here at the Risk and Insurance Management Society's annual conference.

ChoicePoint, Alpharetta, Ga., has entered into a definitive agreement to acquire the assets of Superior Information Services LLC and Charles Jones LLC, Trenton, N.J., for a combined total purchase price of $89 million in cash. The acquisitions are scheduled to close on or before May 1, subject to customary closing conditions and regulatory approval.Superior Information is a provider of public records information for bankruptcies, civil judgments, and federal and state tax liens in the Northeast U.S. and works closely with Charles Jones in sharing data and services. Charles Jones is a leading supplier of title and property lien searches in New Jersey and has provided a variety of public record data services to title insurance companies and real estate markets since 1911. Superior Information and Charles Jones have a combined total of 300 employees.

Specialty Risk Services (SRS), The Hartford Financial Services Group's third party claim administrator, has added SRS COMPWORKS to its arsenal of resources to help clients obtain optimal return-to-work results in workers' compensation. SRS COMPWORKS is a consortium of client tools and national and regional vendors brought together to address the most challenging return-to- work situations and help workers' compensation claims close faster and at a lower cost. "We developed SRS COMPWORKS to handle the small minority of situations that tend to account for the majority of workers' compensation claim dollars and for which the usual rules don't apply," says Nancy Brennan, vice president of Specialty Risk Services. "Using claim and case management best practices developed by SRS, as well as enhanced medical-only practices and online disability tools, SRS is able to obtain industry-leading outcomes for its clients.

Data standardization within the reinsurance industry comes a step closer as London-based ri3k announces a special release of its reinsurance hub. Called InSynch, it enables users to create LMP-compliant slips, and has ACORD certification for contract placement messages covering all treaty types and classes.The LMP Office has approved the ri3k contract structure, which will be used for June renewals onward for tradable electronic slips on ri3k’s system. In accordance with the LMP slip requirements, ri3k has introduced mandatory field names, separated into the correct LMP categories. These categories are risk details, subscription agreement, information and fiscal/regulatory.

Prudential Financial Inc., Newark, N.J., has launched a new online disability claim submission application for employees of group disability clients. The new functionality also lets employees handle many aspects of their claims using a highly secure and confidential online process."Continuing to provide our clients and their employees with the secure tools they need to effectively manage disability issues is of paramount importance to us," says Al Hemond, vice president of disability risk management for Prudential's group insurance business. "Online employee claim submission supports our strategy of providing claims management services that are responsive to the varying needs of claimants."