Customer experience

While information on customers is readily available, danger scenarios are also changing rapidly, says insurer's personal insurance leader.

After thousands of unmanned-aerial-vehicle flights, the carrier sees even more use cases for the technology, says chief claims officer Ken Rosen.

The evolution of these centers are best depicted by insurers’ growing focus on making consumers’ daily lives easier, while building out capabilities addressing core business problems.

As with most major purchases, insurance representatives lean on digital to help them provide top-notch service.

Carrier's chief digital officer Darryl Siry says its crucial to have a strong API strategy in order to meet policyholders' needs.

The insurance industry in the midst of major structural changes, led by those willing to take risks and go against the inertia of a venerable sector.

These carriers and others have begun to consolidate efforts under executive-level leadership, with mission statements and budgets to match.

Many are using graph database technology to provide the necessary relationship mapping, combined with master data management, data federation and artificial intelligence.

The insurtechs showcased their platforms and the potential use cases for the industry, in areas such as claims, customer experience and underwriting.

Insurance companies need to adopt the new marketplace mindset of transparent comparison and seamless user experience to keep customers engaged with the products we sell.