Customer experience

Visualization and gamification techniques will improve the technology experience for participants.

Consumer Agent Portal offers digital marketing services to independent insurance agencies through TrustedChoice.com.

A year after the policy began, 31 percent of those 19 to 25 told federal researchers they were in excellent physical health, compared with 27 percent on average from 2002 to 2009.

To overcome challenges, the team set up a war room, permanently staffed by representatives of all entities involved with Healthcare.gov, for real-time decision making.

Jonathan Kalman, president of Return on Intelligence, offered the following predictions, takeaways and advice at the IASA 2014 Educational Conference and Business Show in Indianapolis last week.

Insurance business and technology experts agree that a successful C-level vision is not just about keeping up with technology; it’s about more focus on the customer and less on caution-drenched decision making.

The site includes new features, educational content and access to workplace retirement plans.

To increase market share and increase relevancy, Accenture says insurers must plan for the blurring between the digital and physical world, the rise of crowdsourcing, the advent of the data supply chain and three other trends.

While insurers have spent years and millions of dollars acquiring or replacing information systems, there is a lack alignment between companies’ business and IT organizations, according to a panel at America’s Health Insurance Plans Institute.

Insurers are trying to reverse negative public perceptions that they are only looking out for their own financial bottom lines, says trade association.

For insurers, agent demand and claims efficiencies are contributing to a new sense of urgency to embrace mobile apps.

The proposed solutions are intended to improve affordability, stability and accessibility of health care for consumers.

On day three at IASA’s 2014 Educational Conference and Business Show, we take a look at why all insurers should care about ORSA, and SMA's Karen Furtado evaluates the billing system market.

Canadian insurer to implement policy admin, billing, claims and customer management.

On day two at IASA’s 2014 Educational Conference and Business Show, insurers discuss what they're doing to inspire new talent, and Novarica's Robert McIsaac identifies the biggest disconnect between IT and the business.

From day one at IASA’s 2014 Educational Conference and Business Show:• X by 2’s CIO Advocate Frank Petersmark identifies the biggest surprises during a core system project.• Insurers discuss what they are doing to impress their customers.• The threat of a diminishing knowledge workforce is real and insurers are taking action. • Beth Mercier, IASA’s outgoing president, reflects on some of the work that went behind this year’s show.

The subscription-based applications are intended to help advance clients’ CXO agenda.

The PureCloud suite is designed to enable communications, collaboration and customer engagement, and is built on a distributed-cloud architecture.

Younger auto insurance shoppers are more likely to choose brands based on website information and navigation, according to study.

Sensors and devices are creating new approaches to premium billing.