Customer experience

While consumers are finding UBI programs easier to use, nearly half of are uncomfortable with sharing driving data, according to a LexisNexis survey.

Compared to 2012, however, four fewer insurers were included in Temkin’s top 100.

In an effort to integrate with the Federally Facilitated Marketplace, insurer selects Benefitfocus to build a private insurance exchange for both group and individual market segments.

Larger insurers are more likely to use price optimization to increase profitability, and half use segmented demand models; most smaller insurers assume rate changes won’t impact customer demand.

Security and integration are two of the four most important considerations when entering the mobile space or improving what you already have.

CEOs and other senior executives are increasingly engaged as their companies step up efforts to build digital enterprises.

Allianz Life looks to improve its customer service and product development with new core system.

While vendors are optimistic about revenue growth over the next few years, a new report from Aite Group urges them to do a better job of aligning with P&C carrier needs.

Calling an insurance agent or broker is one of the least attractive options for getting information about health insurance plans, according to new survey results from Forrester.

Celent warns of a dramatic shift in the technology that group-enrollment insurers use to gain consumers’ attention and interact with them.

Online and mobile platforms are supported with latest update.

Employee benefits mobile platform upgraded to accept vision claims, provide ID card through app.

The shift to digital means carriers must focus on sales and service portals, agency management and compensation systems.

The new version, ForeSight 6.0, is designed to have improved tablet functionality and added customization.

Front-end systems and devices for customer engagement are getting more sophisticated, but back-end integration challenges are preventing insurers from taking advantage of them, survey shows.

The shift to digital means carriers must focus on sales and service portals, agency management and compensation systems.

Online distribution isn't just for personal auto anymore. Insurers are now expanding electronic application functionality to small commercial, life and annuity and beyond, leveraging business rules and third-party data to satisfy consumers and agents, expand their reach and shrink sales cycles.

Insurance can be complicated and even the best-informed consumer wants advice - from family, friends and professionals. And that's where the opportunity for differentiation lays for insurers.

The technology, legal framework and customer expectations have reached a point where carriers need to implement e-signature capabilities, according to Novarica.

A guide to get insurers up to speed in social spaces, which aren't going away any time soon.