Customer experience

Health insurer Aetna will double the size of its business of administering consumer health care accounts with a $202 million acquisition of PayFlex Holdings Inc.

Aon Acquires Ward Financial Group and Westfield Financial Corp.

Firm partners with Answer Financial, launches O.co Insurance tab to offer home, auto quotes.

1 in 5 Licensed Drivers Wouldn’t Pass Written Test

Culture is Key to Risk Management Success

Insurer recognized for results with Verint software and increases in performance, cost savings.

Targeting platform for auto insurance advertisers to enable clients to optimize campaigns, increase exposure.

BlueWave Launches PipelineClaims 5.0

Next Generation Partners with Sallie Mae

Electronic Subrogation System Completed

Humana Online Community Targets Seniors

Online Info Helps Patients Find ER Alternatives

Global technology services firm acquires privately-held software provider to expand its presence in the mid-market.

Starting with a basic agent portal in the '90s, Safety Insurance's upgrades and enhancements enable virtually all auto and homeowners business to come in through its portal.

As insurers look to capitalize on the rich trove of data on social networks, customer relationship management may be a good place to start.

While measure has cleared lower chamber by a decisive margin, the bill’s fate in the Senate is far from certain.

P&C Insurers Suffer Through Q2 2011

Ward Group President Jeff Rieder provides insight and analysis to his company's ranking of the top performing property-casualty and life-health insurers.

Is social media about transparency and creating a dialogue with customers, or is it a relatively inexpensive way (to date) to reach large numbers of potential customers? This is an important debate for all insurers.

As major market changes loom, report says health insurance providers that wish to access this giant pool of potential customers will need to shift toward a consumer-focused model.