Customer experience

The insurance industry is known to be conservative when it comes to new technology paradigms, but may not be alone when it comes to data analytics.

The life insurer attempts to provide customers with a more convenient way to enroll and manage their policies online.

The rapidly changing nature of the connected vehicle, as well as regulatory uncertainty, are stifling investment and innovation for UBI and telematics in insurance.

Insurance provider acquires technology company for better customer experience.

The insurer is expanding its online offerings to mobile and developing new products for customers' smartphones.

Casey Decker will manage all of FBL's IT efforts and its affiliated insurance companies.

Michael Lewis has also worked at Bank of America and Lloyds.

Pedram Afshar has also worked at Capital One and American Century Investments

NFFG's new site allows customers to research, compare and buy life coverage on their phones.

The app aids property owners in building stronger homes to protect against severe weather and natural disasters.