Customer experience

The insurer's new order-entry platform is scheduled to launch this fall.

A hot market in insurance technology vendor M&A can be attributed to core systems players looking to branch out, experts say.

The company's mobile app allows drone enthusiasts to buy coverage right before a flight starts.

Scott St. John will lead the insurer's claims operations effective Aug. 22.

Arity hints at the insurer’s ambitions to create an added revenue stream by selling data and analytics knowledge, even to its competitors.

Many organizations, especially insurance companies, have been attempting to straddle the (little-D) "delta" between enormous stores of legacy assets and 2010s-era digital demands in recent years.

The Chubb company will shorten product rollout cycles and diminish legacy system maintenance costs.

CM Vantage Specialty Insurance aims to improve self-sufficiency and customer experience using Sunlight Solution Inc.'s automated software.

The life insurer aims to make its employees and licensed agents more agile when protecting customer data

The insurance industry has witnessed particular trends in innovation that highlight a unique claims approach.

The announcement has some similarities with Duck Creek's recent acquisition of Agencyport, Celent says.

The insurer partners with Flock to provide small businesses access to benefits plans on its automated platform.

The Peruvian insurer has noticed an estimated 45-minute decrease on inspection time by using the app.

The reinsurer receives full underwriting, claims, accounting, and reporting capabilities, courtesy of StoneRiver, Inc.

The sweet spot for insurers' online distribution efforts and startups looking to innovate may be the small business insurance market, study finds.

New appointments focus on improving customer retention.

Insurers have many options when it comes to marketing via the mobile channel, but the most underused is the art of texting.

The telecommunications company will add Yahoo web services that still draw 1 billion monthly users, gaining share in the $187 billion digital-advertising market.

The new AMsuite platform will support American Modern's refreshed suite of personal lines products.

Customers are now encouraged to provide service-specific ratings on the carrier’s website.