Customer service

Sid Gandhi will lead the insurer's digital, IT and business technology teams to boost customer experience.

The insurtech offers crowd-sourced insurance ratings for consumers looking to purchase homeowners, renters or car insurance policies.

American Family Insurance built a team from diverse backgrounds to develop digital initiatives.

The incubator launched in September by Startupbootcamp kicks off early next month in the traditional insurance capital.

The move ties into the carrier's ongoing innovation efforts, as it tries to bolster its digital capabilities.

Military insurer will predominantly be looking to hire software engineers and applications developers, it says.

Toronto-based insurer is the latest carrier to adopt voice-assistant technology as an additional communication tool for policyholders.

Less than one-fifth of top life insurance carriers have a policyholder smartphone app, according to Aite Group research, leaving lots of room for improvement in leveraging the channel.

Midwestern insurer creates accelerator and venture capital fund intended to build up Milwaukee's startup community.

Some tasks require so much human judgment, intuition and empathy that it will be a very long time, if ever, before AI assumes control.

Some 82 percent of companies have experienced at least one unplanned systems outage over the past three years, which lasted an average of four hours.

Solaria Labs has helped the insurer bring new ideas to market that impact all corners of its business, says innovation VP.

Companies are looking for tighter bonds with their customers, and insurance companies have lots of information to offer.

The new platform, Quick Quote, generates online quotes for customers who only input a home address using third-party data.

Grinnell Mutual's AVP of marketing and customer experience finds success focusing on the value of the company's service.

The life carrier is keen on finding the startups that will define insurance user experience and distribution in the future, says managing director Doug Russell.

Rising costs and frequency are driving carriers to develop reporting and appraisal apps, but customers are reticent to use the tools, says J.D. Power & Associates.

Technology and information management dominate the most wanted hires this year, with seven of the top 10 in the IT and analytics fields.

These insurtechs from Plug & Play's upcoming winter program are focused on providing solutions that insurers in any line of business can use.

The move follows earlier investments by the carrier in its website, customer portals and core systems.