Customer service

Most consumers have already benefited from digital, mobile self-service, but have also been victims of tech gone wrong.

The insurer will continue to improve its machine learning technology as it adapts and learns from customer inquiries.

The primary uses are for sending alerts, notifications and reminders, marketing messages, streamlining account registration and protecting accounts with two-factor authentication.

How do insurance technology startups stand out in a crowded field? DI asked a few to show how.

Carrier will offer all policy services, from quoting to claims, completely online via its customer portals.

Artificial intelligence, intelligent apps, immersive-experience devices among Gartner’s technologies to watch.

Carriers need to listen to their policyholders' interaction desires and respond nimbly, say panel of leaders from AIG, Farmers and other firms.

The digital renter's insurance startup says that eliminating the deductible helps it gets closer to its goal of a customer-optimized insurance product.

Agine development can help carriers realize their digital goals faster than traditional methods.

Take a look at this year's Women in Insurance Leadership honorees preparing for their Digital Insurance photoshoot.

The company is developing an instant-issue platform that delivers life policies to customers without fluid testing.

Executive's priorities are transitioning the product-centric organization to one focused more on the customer.

Carrier is looking to develop customer experience comparable to that of Amazon and Google, according to Cathleen Scerbo, VP of IT business operations.

Retail veteran lent her expertise to the launch of TruStage, CUNA Mutual’s consumer retail brand, which she manages as senior vice president.

Captured images from planes are run through the insurer's analytics software to reimburse policyholders on flooded automobiles.

Nabil Hachem joins the insurer from the Novartis Institute for BioMedical Research.

With more powerful tools on the way, new technologies are already improving hurricane risk and claims management.

With data warehouses and modern reporting tools, insurers are better equipped to understand the impact of the catastrophes.

Replacing obsolete tools with a modern solution reduces costs despite significant business growth and supplies heretofore-unavailable analytics to unlock business insights.

Common problems include slow performance, difficulty troubleshooting issues and application downtime, according to a survey of IT execs.