Customer service

Insurance carriers expect digital technologies to drive transformation. Yet most are unprepared to leverage them, according to ACORD/Genpact study.

SMA research finds that as the number of insurtech companies rises, carriers themselves become less sure that they know what's on the horizon.

Eleven major health insurers share non-Medicare data with officials to demonstrate the effectiveness of telemedicine.

The Hartford leads in ranking of auto claims satisfaction; more customers are checking claim status online.

The EIS and Amazon Web Services combination serves the benefits business unit.

As AI and machine learning encroach on the insurance business, business cases are formed.

The reinsurer partners with insurtech startup Ladder to sell life insurance policies online without an agent.

Analytics on its own isn't a strategy, says P&C insurer VP -- it's a way to put other strategies in motion.

How the customer experience revolution is affecting all lines of insurance.

Insurer's analytics leader discusses tips for developing good testing practices.