Customer service

The leader of MassMutual's retirement services and workplace insurance products says that the "true powerhouses" of capital markets are in insurance.

Aflac CIO Julia Davis adeptly adopts solutions for the insurer to meet customer demands.

Why the worldwide commercial auto manager has her eye on Uber, driverless cars, and more.

Any given application may be the only point of contact a customer has with an insurer -- so it's important to take their experience seriously from the start.

Everyone is talking about the digital experience, but what does it really mean to go digital?

Insurers have strived to keep pace with consumer technologies and ever more-sophisticated expectations around the customer experience, and now carriers like USAA are banding together with Google Compare and other insurance aggregation sites to offer consumers a new way to shop for and purchase auto insurance.

Professional services company Towers Watson has agreed to acquire Brovada, a Canadian insurance technology business best known for the BrovadaOne platform, an application for integrating and automating interactions between insurers, and their agents and brokers.

Insurance core systems technology company Insurity Inc. now offers integration with Social Media Risk Scoring, predictive analytics technology from tech firm Social intelligence.

The Canadian insurer is allowing customers and advisors to opt for voice recognition over manual password entry in the contact center.

Allstate’s Drivewise Mobile application now features Allstate Rewards, which safe drivers now can use to earn points for deals on merchandise, gift cards and local offers, regardless of whether they have an insurance policy with Allstate.