Customer service

Now available on Android, iOS and Kindle Fire devices, the insurer’s Pocket Agent is designed to simplify the claims process.

Agents, carriers and vendors come together to discuss the importance of equipping every team member with real-time technology.

In less than a minute, Celent Senior Analyst Mike Fitzgerald outlines how social media should fit into your business infrastructure.

Enhanced app is designed to enable direct access to member identification cards via smartphone.

FinSecure partnered with SBS to implement several customer service advancements in one fell swoop.

The phase where companies focus on accruing millions of followers and likes is ending; a focus on influence is what should replace it.

Customer self-service solution purchased in an attempt to provide a better consumer experience, cut operational costs.

Insurers looking to tap into Latin American markets may be surprised to find high levels of mobile usage.

New capabilities designed to increase functionality for acquiring bulk data from agents and adding new lines of business.

The 23rd annual Retirement Confidence Survey indicates that 28 percent of respondents—the highest level in the survey’s history—are not confident about being able to afford a comfortable retirement.

Contributing to the dramatic rise in popularity are automakers rolling out safety telematics globally, and partnerships between wireless carriers and insurers.

Policy Self-Service Portal is designed to give more control to customers while cutting insurers’ customer service expenses.

Remembrance Life designed to offer death benefits in a variety of ways.

Growth strategies aimed at baby boomers may be losing their effectiveness among younger consumers, as the population becomes more racially and ethnically diverse, according to “Life-Annuity Consumer Markets Annual,” from Conning. Additionally, generational attitudes toward financial services products and technology are not only different, but evolving.

Cyber coverage levels also increased according to the report. Across industries, limits purchased in 2012 averaged $16.8 million, a 20-percent increase over 2011. Communication, media and technology companies led other industries in terms of average limits purchased, at $33.4 million, and the rate of increase, which was nearly 36 percent.

With persistently low interest rates continuing to dampen profitability, group life/annuity/voluntary benefit insurers are investing in benefit and policy administration systems, customer and agent portals, and easy enrollment capabilities to increase profits, according to “Business and Technology Trends: Group Life/Annuities/Voluntary Benefits,” a report from Novarica.

Armed with analytics, insurers should be able to make better business decisions more quickly and mobilize teams to connect better with customers, leading to success and growth, according to PwC.

Enservio, a provider of software and services to property insurers, has launched ContentsExpress, an online contents valuation tool designed to accelerate the contents claims process for property insurance claims.

With just weeks before launch, MetLife Spain had to completely rethink its stalled customer document creation project.

A 30-year-old in the industry explains what he would like to see as the transformation of the way insurance is conducted continues.