Customer service

Less than a month after releasing a report that pointed out the soaring sales of cyber insurance, Marsh announced today that Matt McCabe, a former congressional advisor on cyber security, has joined Marsh’s growing Network Security and Privacy Practice as an SVP. In his new role, McCabe will be responsible for advising clients on emerging cyber security trends and issues and ways in which they can address their unique data and privacy needs.

With questionable claims numbers and fraud costs expected to grow through 2016, Aite Group outlines emerging techniques and technologies to stem the tide.

Interactive Intelligence Group Inc., a provider of unified IP business communications solutions, has launched a new cloud-based communications-as-a-service solution for small contact centers. The new product, CaaS Small Center, is designed for organizations with between 10 and 50 contact center agents.

A new book breaks down a tech-savvy approach for insurers looking to decipher the habits of online consumers.

Now available on Android, iOS and Kindle Fire devices, the insurer’s Pocket Agent is designed to simplify the claims process.

Agents, carriers and vendors come together to discuss the importance of equipping every team member with real-time technology.

In less than a minute, Celent Senior Analyst Mike Fitzgerald outlines how social media should fit into your business infrastructure.

Enhanced app is designed to enable direct access to member identification cards via smartphone.

FinSecure partnered with SBS to implement several customer service advancements in one fell swoop.

The phase where companies focus on accruing millions of followers and likes is ending; a focus on influence is what should replace it.

Customer self-service solution purchased in an attempt to provide a better consumer experience, cut operational costs.

Insurers looking to tap into Latin American markets may be surprised to find high levels of mobile usage.

New capabilities designed to increase functionality for acquiring bulk data from agents and adding new lines of business.

The 23rd annual Retirement Confidence Survey indicates that 28 percent of respondents—the highest level in the survey’s history—are not confident about being able to afford a comfortable retirement.

Contributing to the dramatic rise in popularity are automakers rolling out safety telematics globally, and partnerships between wireless carriers and insurers.

Policy Self-Service Portal is designed to give more control to customers while cutting insurers’ customer service expenses.

Remembrance Life designed to offer death benefits in a variety of ways.

Growth strategies aimed at baby boomers may be losing their effectiveness among younger consumers, as the population becomes more racially and ethnically diverse, according to “Life-Annuity Consumer Markets Annual,” from Conning. Additionally, generational attitudes toward financial services products and technology are not only different, but evolving.

Cyber coverage levels also increased according to the report. Across industries, limits purchased in 2012 averaged $16.8 million, a 20-percent increase over 2011. Communication, media and technology companies led other industries in terms of average limits purchased, at $33.4 million, and the rate of increase, which was nearly 36 percent.

With persistently low interest rates continuing to dampen profitability, group life/annuity/voluntary benefit insurers are investing in benefit and policy administration systems, customer and agent portals, and easy enrollment capabilities to increase profits, according to “Business and Technology Trends: Group Life/Annuities/Voluntary Benefits,” a report from Novarica.