Customer service

Sun Life Financial Pulse Poll concludes that fear and wishful thinking paralyze many people age 50 and older from planning for long-term care.

Nationwide releases survey revealing that the majority of policyholders’ beneficiaries are aware of being designated on the policy and will know how to file a claim.

Top 50 Global Reinsurers

Moody’s Ups Commercial Lines’ Outlook to Stable

Paperless alternative enables access to online documents, bills for policyholders.

Hurricane Irene and the recent earthquake have made evident the importance of social media; the trick now is to maintain the connection to improve readiness.

Insurers are facing a crossroads at the intersection of “social” and “media,” with its next iteration anything but business as usual, says expert in new media.

J.D. Powers latest report reveals policyholders with flood insurance less satisfied than those who opt not to carry it; Amica takes top spot in overall customer satisfaction.

Enterprise IP telephony software shows early signs of improving customer service and employee productivity.

Social media, text messaging, customer assistance and catastrophes: How Irene and the recent earthquake have taught us to communicate.

Allstate, State Farm issue information, advice to policyholders affected by Hurricane Irene.

Laura Schupbach to take on role being vacated by David Zuercher at the end of the year.

While coastal wind damage is less than expected, inland flooding wreaks havoc in Northeast.

AT&T to assist the insurer in creating an application to provide policyholders with on-the-go services.

Thunderhead’s NOW platform to streamline customer communications systems.

Hurricane Irene advances toward New York and an estimated $2.4 trillion worth of insured properties in the state’s coastal areas.

In a low-growth economy, technology consolidation enables insurers to increase the production of existing agents, expand into new channels and monitor performance of all sales activities.

Insurers Ready for Irene

New Aite Group report examines how predictive analysis can help insurers remake the claims process.

Indiana Farm Bureau Inks Payments Deal