Customer service

The Chicago vendor is endorsed by the Independent Health Insurance Agent Association (IHIAA) for its suite of quote engines, agent Web sites, e-mail autoresponders and lead management systems.

Results for the SMART Registry will be measured by tracking changes in clinical indicators and reviewing feedback from physicians and their provider surveys.

A survey of driving habits shows that annual mileage driven on American roads is declining, mainly because of a reduction in discretionary use of vehicles.

A new report says because of their ubiquity, producers must strive to make their portals exceptional.

Health insurer expands an online community of healthcare information sharing.

Northbrook, Ill. — A unique marketing initiative by Allstate Insurance Co. will expand its Allstate Green electronic payment option initiative to eight states, make good on local green promises and leave its mark as a corporation that cares about the environment.

The intent of the products is to provide business users with flexible content management in a collaborative, yet controlled environment.

Regional and niche carriers can use the Web to form closer bonds with their customers and reach target markets nationally.

A Florida-based insurer turned to a document management system to dramatically enhance the quality of its documents.

To keep pace with the evolving expectations of their customers, insurers are investing in this oft-overlooked core system.

Due to the development of different types of distribution channels, multi-channel integration may be more important than ever.

Technology's role is enhanced in a down economy, when carriers are challenged with hitting their target.

As providers seek to improve patient satisfaction and associated business outlook, many are turning to electronic health records as one way to become more efficient and improve their operations.

According to Novarica research, companies need to look past hype and concentrate on creating business value.

National Indemnity Co. rapidly launches Fiserv’s Advance Billing solution.

The insurer is pushing a customer-centric model out to its insureds.

The broker is working with AIG unit to offer buffer against supply woes.

The P&C insurer is launching a new Web site to educate its distribution network.

Ward Cites Top Performers in P&C, Life/Health Carriers recognized for balancing technology deployment, expense management and customer service.

Carrier makes online resources and tools available to help families and businesses survive disaster aftermaths.