Customer service

NYSIF will utilize PatTech's cloud-based platform to provide real-time payment processing for customers.

With market growth for usage-based insurance plateauing, parents of teen drivers and the elderly offer new avenues for carriers to leverage for a much-needed lift in business, according to a study by LexisNexis Risk Solutions.

Strategy Meets Action and the Silicon Valley Insurance Accelerator offer guidance for insurers looking to refine their digital channel strategies.

The Canadian insurer partners with indico data solutions to better analyze unstructured financial data.

The state's largest workers' compensation provider implements a new cloud-based tool to cut processing costs.

The venture capital firm’s managing partner Tom Hutton will also join Lemonade’s executive board.

Accenture research finds insurers not quite ready to incorporate emerging tech into their businesses, but carriers are not alone.

KPMB and CB Insights revealed the top-invested insurance technology companies so far this year.

The U.K. auto insurer is eliminating manual processes and cracking down on avoidable phone communication with customers.

The insurer's new order-entry platform is scheduled to launch this fall.

A hot market in insurance technology vendor M&A can be attributed to core systems players looking to branch out, experts say.

The company's mobile app allows drone enthusiasts to buy coverage right before a flight starts.

Scott St. John will lead the insurer's claims operations effective Aug. 22.

Arity hints at the insurer’s ambitions to create an added revenue stream by selling data and analytics knowledge, even to its competitors.

Many organizations, especially insurance companies, have been attempting to straddle the (little-D) "delta" between enormous stores of legacy assets and 2010s-era digital demands in recent years.

The Chubb company will shorten product rollout cycles and diminish legacy system maintenance costs.

CM Vantage Specialty Insurance aims to improve self-sufficiency and customer experience using Sunlight Solution Inc.'s automated software.

The life insurer aims to make its employees and licensed agents more agile when protecting customer data

The insurance industry has witnessed particular trends in innovation that highlight a unique claims approach.

The announcement has some similarities with Duck Creek's recent acquisition of Agencyport, Celent says.