Customer service

The insurer partners with Flock to provide small businesses access to benefits plans on its automated platform.

The Peruvian insurer has noticed an estimated 45-minute decrease on inspection time by using the app.

The reinsurer receives full underwriting, claims, accounting, and reporting capabilities, courtesy of StoneRiver, Inc.

The sweet spot for insurers' online distribution efforts and startups looking to innovate may be the small business insurance market, study finds.

New appointments focus on improving customer retention.

Insurers have many options when it comes to marketing via the mobile channel, but the most underused is the art of texting.

The telecommunications company will add Yahoo web services that still draw 1 billion monthly users, gaining share in the $187 billion digital-advertising market.

The new AMsuite platform will support American Modern's refreshed suite of personal lines products.

Customers are now encouraged to provide service-specific ratings on the carrier’s website.

Carriers will continue to invest in managing and analyzing both structured and unstructured data from telematics, wearables and weather, Celent predicts.

The strategy remains a good way for newcomers to enter the market, but carriers must provide additional value propositions to the consumer, Novarica says.

With the acquisition, the health insurance technology provider expands its services into the group benefits market.

More insurers are treating data, business intelligence and analytics as a functional area of the business, resulting in increased technology investments and staffing.

The Streetwide Drivers Club app allows customers to earn rewards points toward gift cards on popular brands and receive premium discounts.

AI may not be a perfect fit for insurance companies, at least not yet.

Having a vision statement and defining the future state of each business process can greatly aid insurer's core replacement efforts.

Opportunities arise for insurers to catch customers as Pokemon GO users wander into dangerous places.

Competition between large health insurers lowers costs for consumers and improves the quality of their coverage, government official says.

In a world in which insurers are considering using wearables like FitBit to validate claims data, apps like Pokemon GO offer the same information in much greater detail.

The UK insurer expands its current relationship with the vendor, having already deployed Guidewire for billing.