Digital distribution

Life insurer triumphs in class action suit brought over marketing materials.

STG Billing fulfills demanding customer service requirements at Chicago insurance companies.

The travel insurer created a new booking site that includes quoting and comparison tools as well as educational sections.

Still seemingly slow to take root in the United States, insurers across the globe are quickly responding to the growing demand for Islamic law-complaint insurance.

Given the rise of smartphone adoption among U.S. insurance customers, there is now a massive demand to engage insurers via the mobile Web.

From cloud computing to legacy systems to the business/IT relationship, insurance CIOs discuss areas affecting their careers and ability to perform.

America's Health Insurance Plans and Blue Cross and Blue Shield have collaborated to give providers one-stop shopping when conducting transactions with insurers.

A survey reveals a high level of customer loyalty and satisfaction among respondents.

Bucking national unemployment trends, large agencies are adding producers, a new study finds.

Not only does asking an agent for customer lists cause agents to question your rationale behind the request, it is a significant breach of the relationship, Professional Insurance Agents say.

Photos from INN’s Women in Insurance Leadership Forum.

The Professional Insurance Agents of Connecticut, New Hampshire, New Jersey and New York State are offering access to the PIA Technology Hotline, a new member-exclusive resource to help agents navigate the myriad technology options available for their businesses.

The Hartford and Business Insurance Now teamed to extend their partnership to include the home and auto.

INN recognized 10 of the industry’s most successful female insurance leaders at the second annual Women in Insurance Leadership Forum.

A significant benefit for both sides is the ability to work jointly on product development, distribution channels and customer service.

Feeling pressure to reduce costs, IT managers eye savings in document management.

The goal of the health insurer’s marketing plan is to keep members engaged and informed.

The insurer will hire 50 people to operate a new disability management services office in Scottsdale, Ariz.

The marketing agreement allows employer groups in select markets to purchase Humana’s dental HMO as the low-cost option on a Dual Select Dental Plan, with a Sun Life plan as the high-cost option.

As insurers ponder their social networking involvement, they must consider the ramifications of this new and interesting channel.