Claims

Auto accidents are on the rise, and new digital tools are helping carriers make customers whole again.

New tech companies are shaking up the insurance market with Internet of Things, drone and machine learning products.

The technology can give adjusters a customer service tool that, incidentally, improves financial outcomes.

More than a third of customers prefer automated service via machine learning to alternatives, according to Celent report.

Insurer's new system, TREO, simplifies claims by providing more data and analysis.

The 4,200 workers affected will be offered jobs in other areas of the company.

Insurer embraces self-service and analytics in revamped claims process.

Entering the storm season, several large insurers have unmanned aerial-vehicle fleets ready to go.

Mobile, telematics and analytics are among the technologies reducing the need for human intervention in claims.

Carriers are right to embrace new methods of making customers safer, but must navigate the impact on premium.