Claims

Ernst & Young survey finds insurers hindered by technology and culture; 70 percent spend less than 10 percent of business and development budgets on digital.

The new platform-as-a-service expands the product’s reach into specialty commercial lines, company said; availability in overseas markets expected within the next year.

Document and workflow management, as well as analytics and integration capabilities, are increasingly important in new, Web-based claims systems, according to a recent Novarica report.

Biggest benefits from technologies include the use of automation and operational metrics, according to a new survey of chief claims officers by Towers Watson.

Veterinary Pet Insurance has released its 11 contenders for the most unusual claim of the year award.

U.K. P&C insurer seeks to achieve better visibility into claims operations and improve analytics and reporting capabilities.

The insurer said it is looking to improve in many areas, including claims processes, customer experience and compliance.

The total number of WC claims has been decreasing, but the percentage deemed “questionable” has been rising, and California generates the most, according to analysis from the National Insurance Crime Bureau.

Allstate Corp. has launched QuickFoto Claim, a free mobile application designed to enable customers to settle auto claims based on the submission of smartphone photographs. QuickFoto Claim is available now in 10 South and Southwestern states, and the company said it will be available in the majority of states by year end.

P&C carrier implements policy admin software across several more lines in an attempt to improve risk selection and enable real-time pricing.

Farmers filed claims on 8.213 million acres of grains, oilseeds, cotton and sugar as of September 1, according to estimates from the U.S. Department of Agriculture’s Farm Service Agency.

Australian P&C insurer deploys for 1,300 PolicyCenter users in "big bang" roll out.

Version 2.0 of Arius is designed to provide more customization and transparency when modeling claims liabilities.

The flooding has caused 15 Colorado counties to declare a state of emergency, including Boulder, which President Obama has opened up to federal assistance.

New claim functionality designed to provide a fraud score and help insurers reduce fraud costs.

Todd Greeley, former CNA VP, hired to work closely with underwriting, brokers and customers

In a new FICO survey, 31 percent of insurers said fraud accounts for as much as 20 percent of claims costs.

Operational efficiency and underwriting discipline are crucial for growth and therefore are dictating commercial lines carriers’ technology purchases, according to a report from Novarica.

Software providers unify user interfaces and increase focus on business intelligence.

GuideOne Insurance, a national niche market insurer, has deployed Guidewire’s ClaimCenter as its new claims management system. GuideOne is currently in production with ClaimCenter for its workers’ compensation line of business and is in the process of implementing its other lines including auto, homeowners, business auto, commercial property and liability in a phased deployment approach.