Practice management

Celent says customer portals should behave in the manner customers expect, which requires continued investments to reflect changing customer behavior, and the leveraging of new technologies.

For insurers looking to develop their social media strategy, looking to banks may offer some helpful clues.

Industry technology executives admit that adopting the changes required to innovate is no longer an option: CIO Insurance Summit report.

Regulation and expansion are included among Deloitte's six key topics for which insurance companies will be watching in the coming year.

After its Macon, Ga., office doubled in size in the last 10 years, the insurer has decided to hire 150 employees.

U.S. life carriers need to understand consumer behavior in order to help agents close new business.

Social media is invaluable in helping people find each other, share information, communicate and learn, but it's not without its pitfalls.

Boston-based research and advisory firm, launches a new service dedicated to the Indian financial services space.

Insurance Networking News would like to congratulate the following select number of nominees, whose innovation deserves special recognition. Watch for their stories in upcoming issues of Insurance Networking News and online at www.insurancenetworking.com.

INN is proud to present the 2009 INNovator Awards, recognizing key advances in the use of technology and practices in the insurance industry.

While Web apps are a critical part of many insurers’ business strategies, there needs to be better, more systematic approaches to addressing potential performance issues.

Group disability insurance adds disability rider to permanent life insurance policies for small business owners.

Online insurance quoting system designed to enable end-to-end trace and analysis of transactions to pinpoint problems as they move through application topologies across the network.

In this age of tight markets and a floundering economy, some are suggesting that carriers take all their sales in-house, but will that happen?

Carriers are sending more than 41,000 claims download transactions per month using IVANS communications platform.

Applied Systems acknowledges Harleysville’s leadership and innovations, citing the company’s achievements in agency/carrier communication.

Colony Term UL is designed to meet the needs of term buyer market.

A lack of funding for IT and eBusiness initiatives, channel conflicts and confusion about the role of social networking also plague overseas insurers.

The new model introduces additional hybrid wholesalers in order to ensure advisors have access to all solutions, including annuities, mutual funds and guaranteed income products.

Producers’ status affects unique preferences, and shapes business plans, notes Mintel Compermedia.