Digital Platforms

Survey by Employers Holdings shows that companies need to create healthier environments.

While brokers historically have owned the customer relationship, satisfaction rises when insurers are involved during service interactions, according to a study from J.D. Power.

The implementation began with a new customer documents communication strategy and the elimination of CSE’s internal print and mail operation.

Widespread use of mobile devices is driving insurers and other financial services firms to increase spending to protect data.

John Huff was elected Sunday to fill the spot vacated by now former Pennsylvania Insurance Commissioner Michael F. Consedine

Fifty-five percent of P&C insurers surveyed by Towers Watson said that predictive analytics implementations have had a positive effect on customer retention.

IBM is in transition mode -- pushing beyond traditional hardware, software and IT services to more aggressively promote cloud, mobile, social and big data offerings.

Amazon Web Services now commands 28 percent of the cloud infrastructure market, followed by Microsoft, IBM, Google and Salesforce.com.

ClaimsVISION will serve as the city’s single and centralized workers’ compensation claims system to provide highly automated and streamlined claims processing.

The upward trend in IT jobs continues as the economy continues to strengthen, according to an analysis by IT consulting firm Janco.

All 56 states and territories under NAIC's purview are expected to join in the effort to figure out what happened at Anthem and how to prevent similar events in the future.

He is described as prioritizing "technology to improve the efficiency and effectiveness of license applications, renewals, complaints, enforcement actions and board and commission nominations."

The costs to deal with the breach won’t hurt this year’s earnings outlook, in part because the company has its own insurance to cover such incidents.

Companies need to start encrypting personal information, especially important data such as Social Security numbers, and storing it more securely.

Hackers are increasingly targeting organizations that house medical data -- and the consequence of a breach are steep. Here’s what CIOs need to know about the biggest insurance data breach and what they should be doing to protect sensitive files.

Individuals affected by the Anthem health information breach should be wary of emails or calls they receive.

Early in its investigation of a major cyber attack, health insurer Anthem shared much of what it knew with other health industry stakeholders, all of whom participate in the HITRUST Cyber Threat Intelligence and Incident Coordination Center.

When the country’s second-largest health insurance company is hacked leaving the personal information of 80 million people vulnerable to identity theft, it’s a watershed moment that cannot be ignored. There is no doubt that this data breach is a wake-up call for a healthcare industry that is lacking when it comes to information security.

The most common vector of cyberattack is still poor habits by associates, says Joseph Smith, former CIO of Arkansas Blue Cross and Blue Shield.

The home and auto insurer sued Morgan Stanley and other lenders in 2011, alleging they sold packages of risky home loans while claiming they conformed with “conservative” underwriting standards.

A Manhattan federal judge on Monday denied Coventry’s request that he throw out the bulk of Lavastone’s claims, including those alleging racketeering, fraud and breach of implied good faith, in an abbreviated decision.

Two of the state’s most-powerful lobbies, the insurance industry and trial lawyers, are gearing up for a fight over a push to ease penalties against companies that deny homeowners their hail-damage claims.

The information compromised includes names, birthdates, Social Security numbers, street and e-mail addresses and employee data, including income, Anthem said.

Last year was the second in a row in which investors on the whole preferred collateralized reinsurance to catastrophe bonds, the vehicle first used by hedge funds and pension funds for forays into the market.

Social, mobile, analytics, big data, cloud and digital strategy soon will be basic capabilities, and insurers that get bogged down in ROI studies could miss opportunities.

The specialty insurer has established a group for catastrophe engineering and analytics, under the leadership of a former AIR Worldwide executive.

With the National Association of Insurance Commissioners looking closely at industry- data security practices through a task force, it’s likely that new standards soon will emerge.

IDC Financial Insights says spending on core systems modernization, transformation and optimization is driving the increase.

Rometty will get an incentive payout of $3.6 million, according to a company filing released Friday

Connected cars, the shared economy and other emerging trends will redefine insurance products and create new opportunities for those willing to embrace change, according to research from Strategy Meets Action.

The regulatory group has established a task force to evaluate the insurance industry’s skill at protecting sensitive customer data.

The insurer is working on a suite of new claims payment options that it says will drastically reduce the time it takes to make policyholders whole.

Inadequate systems outranked talent and capital resources in a Towers Watson poll of insurer pain points.

Compared with the office’s estimate in April 2014, which spanned the 2015-2024 period, the new numbers are $101 billion, or about 7 percent, lower.

The Atlas Cloud P&C System is intended to modernize personal and commercial lines operations for regional carrier.

Agency Revolution's software organizes and streamlines agency marketing efforts

After a single auto insurance claim of $2,000 or more, drivers can expect their premiums to rise by two-fifths, according to a study by insuranceQuotes.com, an insurance aggregator and consumer information company.

Two-thirds of respondents to EY’s global insurance CFO survey say that data are not granular enough and technology is outdated.

New York homeowners have filed at least three lawsuits in federal court accusing the insurers of scheming with engineering firms, and others involved in handling claims to deny or reduce damage payouts.

Financial losses due to insurance fraud cost U.S. insurers at least $80 billion a year, according to the Coalition Against Insurance Fraud, an association of industry, government and consumer organizations. The human cost, in terms of suffering and loss of life, is sky high as well. In an effort to dramatize the scope and depth of the problem, the coalition has singled out what it dubs the worst instances of insurance fraud in 2014. While these seven cases may not be the biggest in terms of total dollars involved, they are remarkable for the brazenness of the crimes and the viciousness of the perpetrators.

A new report from Corporate Insight examines the user experiences of two insurance firms’ telematics programs and finds participants, overall, liked them but there were differences.

The National Insurance Crime Bureau has issued a warning about stolen cars with duplicate VINs and offers website for verifications.

Deloitte’s Sam Friedman suggests the industry can use its influence to impact the national agenda.

Increased cloud and data management investments also are expected in 2015, according to IDC Health Insights report.

Average global rate is six-percentage points higher than general inflation, according to Aon Hewitt.

The filing will also help the company avoid a Securities and Exchange Commission move to appoint a receiver, which could lead to a liquidation and make an appeal of the judgment impossible.

In what has become a buyer’s market, underwriters must get creative to maintain their profitability.

Insurance carriers are dependent on the cloud solutions available to them and even those vendors with other priorities recognize the importance of cloud as a key initiative for the future, according to Celent.

The company in recent months has announced several big cloud computing and analytics wins while also shifting the leadership of global services.

The implementation of the PolicyCenter and BillingCenter platforms is part of a transformation initiative designed to help strengthen the company’s insurance products and customer service capabilities.

New research from LIMRA, which will be presented at its upcoming conference in Orlando, indicates these external disruptions could alter their distribution models within the next five years.

As enterprise customers weigh cloud vs. on-premises infrastructure and applications, CIOs could find vendors offering aggressive price discounts to win or retain business.