Digital Platforms

Xuber’s claims management application selected to help automate and measure stages of the claims life cycle.

The STG suite is available on a private cloud, along with ISO content support.

A software malfunction forces residents who began the insurance enrollment process — or tried to update their data — between February 17 and midday February 19 to go into the system and start again.

The firm says CRM users who avoid MDM will derive erroneous results that annoy customers, resulting in a 25 percent reduction in potential revenue gains.

Amica Mutual, USAA and four others recognized by J.D. Power for customer service excellence; survey finds customers compare customer experiences across industries.

Net income climbed to $4.99 billion, or $3,035 a share, from $4.55 billion, or $2,757, a year earlier.

A recent Novarica report shows external threats, such as network technology vulnerabilities and mobile device issues, are driving insurers to increase IT security spending.

The practice focuses on the development and delivery of cyber reinsurance solutions to address cyber security risks.

Amica Mutual, Erie and Nationwide ranked highest in homeowner claims satisfaction, according to J.D. Power.

Eighth annual awards program uncovers the best of the best in insurance innovation among both technology users and providers.

Software helps the insurer monitor and archive its activity in social media, while enabling the company to plan and publish content to multiple social platforms simultaneously, track consumer engagement and participate in meaningful two-way dialogue.

Organizations that want to make their first cloud services investments will look to build business cases that encompass longer-term IT and business value.

While customers who report positive mobile and Internet experiences are most likely to buy more and offer referrals, that experience frequently falls short of customers’ expectations, says Capgemini.

IBM will host a mobile developer challenge that urges programmers to create consumer and business apps powered by Watson.

RiskAgility FM offers financial modeling and analytics designed to fit insurers’ products and business processes.

John Hancock, CNA, Millers Mutual are among the insurers named as finalists for Celent’s Model Insurer awards.

Integrated Spreadsheet Rating intended to increase choices and flexibility for clients.

Insurer’s new liability division to implement policy admin system; expects to expand rollout across enterprise.

EHealth’s CEO says the percentage of customers between the ages of 18 and 34 was well above the 25 percent rate cited by the Obama administration for young adult enrollments on the state and federal-run exchanges.

Compared to other nations, the U.S. P&C market is the “most improved,” according to the Capgemini “World Insurance Report.”

60 percent of survey participants are increasing cyber security budgets, according to BAE Systems, and 82 percent say they expect the number of cyber attacks to increase.

Estimating software designed to help adjusters create customized estimates onsite for clients.

Four distribution management solutions are expected to streamline Cypress' technology.

Insurers sold $61.9 billion of annuities, compared with $52.7 billion a year earlier, according to LIMRA.

With more than three weeks to go, insured losses from severe weather are an estimated $1.5 billion, according to the Insurance Information Institute, and that covers only two of the four storms so far.

Strategy, attitude and buy-in separates leaders from others, an Accenture survey finds. Mobile technology is the priority, as it enables better engagement with customers and creates new revenue streams.

Experts say the framework is ultimately likely to be cited in data breach litigation, other consumer claims and even by regulators as a baseline that all institutions must follow.

Allstate, Chubb Group of Insurance Companies, The Hartford and Travelers reported an aggregate combined ratio of 79 percent for full-year 2013, according to Fitch Ratings' latest report.

CEO Tom Wilson has turned his focus to expansion after spending years reducing sales to homeowners in states such as New York and Florida.

80 percent of all enrollees have paid their first month's premium, insurers report.

RGA Reinsurance Co. will incorporate Synodex's data into its product offerings and use Synodex APS.Extract, an electronic data feed and customizable report produced from health care records.

The Fed is working on how to tailor capital and liquidity rules to insurance firms, says Fed Gov. Daniel Tarullo.

Only 19 percent of enrollees chose the coverage with the cheapest premiums, and mid-level silver plans drew 62 percent.

The multi-channel platform will support automated sales and marketing efforts throughout the life insurance organization.

Business value metrics are a critical for demonstrating the impact of IT spending and investments, Novarica says, and neglecting to use them can lead to inefficiencies and one-sided cost-benefit analyses.

Network quality is the top criteria for machine-to-machine service provider selection.

MOVE architecture will help to support American Fidelity's goal of a 100-percent mobile environment.

Top three priorities for insurers include improving security/privacy, system simplification and standardizing infrastructure technologies, according to a survey by Kable.

Insurance industry executives are in store to receive what could be their largest annual bonuses since the economic crisis, according to recent survey.

The agency sees the framework as a living document updated as threats, technologies and business factors change.

PolicyCenter intended to improve ease of business and enhance operational efficiencies.

MetLife is counting on expansion in markets from Chile to South Korea to help meet CEO's 2016 goal of achieving return on equity of 12 percent to 14 percent.

By 2016, 25 percent of large global companies will have adopted big data analytics for at least one security or fraud detection use case.

Net income was $1.98 billion, or $1.34 a share, compared with a loss of $3.96 billion a year earlier that was fueled by costs tied to Superstorm Sandy and the planned sale of a plane-leasing unit.

At $40 billion, insured losses were well below the 10-year average of $60 billion.

BillingCenter expected to improve flexibility, customer service and speed to market.

Obamacare health plans enrolled 3.3 million people through January, with young adult participants increasing 65 percent from a month earlier.

Thirteen percent of insurers say enterprisewide data management is a significant strength, and 19 percent are confident in their company's multi-asset risk tools, according to a report from State Street.

Disruptive technologies - from wearable devices to cognitive analytics to crowdsourcing - present unprecedented opportunities, but they also challenges on how to balance experimentation for tomorrow with the realities of today, according to Deloitte report.

Oklahoma and Texas led in insured CAT loss payouts; overall, insured CAT losses declined compared to 2012.

Insurer will take advantage of C Spires’ 23,800-square-foot $20 million data center, which is expected to open in November 2014.

Big data and models help overcome biases that cloud judgment, but many executive decisions also require bold action inspired by self-confidence. Here’s how to take charge in a clear-headed way.