Digital Platforms

Document and workflow management, as well as analytics and integration capabilities, are increasingly important in new, Web-based claims systems, according to a recent Novarica report.

In New York, officials said the exchange had 2.5 million visitors in the first half hour and California reported seeing as many as 10,000 hits a second.

Biggest benefits from technologies include the use of automation and operational metrics, according to a new survey of chief claims officers by Towers Watson.

Most midsize commercial insurers rank regulatory compliance as a top-three strategic priority for their companies, according to a new survey.

In wake of the confusion among homeowners policyholders after Sandy, Benjamin Lawsky, superintendent of New York’s Department of Financial Services, calls for more simplicity, standardization from insurers.

J.D. Power and Associates’ study finds renters underserved and ranks homeowners and renters insurers based on customer satisfaction; American Family top among renters and Amica Mutual among homeowners.

One quarter of survey respondents said they considered switching auto insurance providers in the past year; Esurance had the most customers in that category, USAA the fewest.

BI and data warehouse software designed to enable better business decisions by making more data available.

Insurer seeks to improve its abilities to rollout standard ISO-based lines of business as well as customize specialty lines configuration tools.

New insurance product is designed to cover costs incurred to manage a business crisis, including the fees of a crisis management consulting firm.

Many executives do, however, see exchanges either as a necessary change or an opportunity for growth.

According to Fitch Ratings, the company’s U.S. life insurance subsidiaries currently maintain capital levels in excess of regulatory minimums.

U.K. P&C insurer seeks to achieve better visibility into claims operations and improve analytics and reporting capabilities.

After the October 1 launch, how long will it take to get the program's IT systems adjusted and running smoothly?

The insurer said it is looking to improve in many areas, including claims processes, customer experience and compliance.

Members of the CIO panel at this year's PCI Information Technology Conference offered creative solutions to help IT units become enablers of growth.

Insurer invests in disaster recovery support for its data center services.

Preconditions do not yet exist, according to Celent report, including regulatory structure and customer demand.

MetLife’s share of the private auto market has changed little since 2008, according to data from the National Association of Insurance Commissioners.

Bryan Sartin, VP of investigative response for Verizon Business, made it his goal to try to convince insurers that preventing cybersecurity isn’t as complex as it’s perceived to be. Presenting on Tuesday at the PCI Technology Conference in San Antonio, Sartin said “There are certainly sophisticated threats out there, but I want to poke at the myth of unpredictability and constant change and the perception of hopelessness; I want that perception debunked as just having a lack of information about the threats. Understanding the motives that drive your adversaries and the data you have, it gives you a good starting point for anticipating the types of threats you have, and therefore, the types of security measures you should have. We can do a lot of things to better understand the state of risks out there.”

BillingCenter purchased by the mutual insurer to manage agency, direct bill operations.

BillingCenter purchased by the mutual insurer to manage agency, direct bill operations.

Among other concerns, some big health insurers have decided not to participate in many state exchanges and patient advocates are worried insurers will create networks with fewer doctors and hospitals.

The total number of WC claims has been decreasing, but the percentage deemed “questionable” has been rising, and California generates the most, according to analysis from the National Insurance Crime Bureau.

With only seven days to go until October 1 and the official launch of the new public health insurance exchanges, a number of questions loom large. The biggest, by far, is would a government shutdown threatened by congressional Republicans also shut down the exchanges.

Trôv’s technology and processes are designed to offer transparency into the value of insured items.

According to Fitch Ratings, the company’s U.S. life insurance subsidiaries currently maintain capital levels in excess of regulatory minimums.

Guy Carpenter says enhanced risk modeling is important for insurers seeking growth in emerging markets.

ISO expands predictive analytics offerings with software designed to incorporate property-specific features into segmenting and rating process.

The U.S. domestic professional and domestic specialty surplus lines’ 2012 underwriting performance fell below P&C’s performance for the first time in more than a decade, according to A.M. Best.

Verne Global and Datapipe sign on to deliver renewably powered computing for RMS’ exposure, risk management environment.

As MetLife moves into the final stages of review, Prudential said it is reviewing a potential federal appeal, which the company has 30 days to file.

As costs, regulatory and technological inhibitors fall away, insurance industry laggards could face threat from mispricing, according to recent Aite Group report.

Upgrades to the risk monitoring software are designed to strengthen investment compliance checks and provide users with an improved interface.

Insurers are developing the technology to embed actuarial tools into an integrated risk and finance architecture, according to a recent report from Accenture.

For the previous two reauthorizations, Congress waited until the last minute to approve. After yesterday’s hearing, it looks like 2013 will bring more of the same.

With the acquisition of the geographic risk technology company, LexisNexis picks up software to complement its data, analytics and linking capabilities.

While policy admin projects remain a top priority, twice as many large P&C carriers are investing in big data technology as last year.

Executives responding to a recent Accenture survey report shortages of talent in a number of areas, including risk business and data analytics, risk technologists and regulatory change program management.

New York is the first state to propose a comprehensive ban on force-placed insurance payments to banks.

New survey reveals optimism that the exchange format will create an environment with the best options, regardless of which carriers are present.

P&C carrier implements policy admin software across several more lines in an attempt to improve risk selection and enable real-time pricing.

In an assessment of how distribution trends reflect an increase in online sales, A.M. Best highlights continuing market consolidation.

Senate Banking Committee will examine the effects of the Biggert-Waters Flood Insurance Act of 2012, which eliminated grandfather clauses that prevented premiums from rising for some properties.

Swiss Re’s global ranking highlights the threat of earthquakes and flooding to growing population centers in Asia, home to eight of the 10 most at-risk cities.

The two most exposed cities are earthquake-prone urban centers along the West Coast, according to a new report from Swiss Re. The study takes into account population and exposure to five natural catastrophes, including storm surges, earthquakes and more.

Company’s research finds 85 percent of insurers would decline terrorism coverage without government backing.

In comments submitted to the Presidents Working Group, the American Insurance Association says terrorism is an uninsurable risk and requires partnership with the government.

Farmers filed claims on 8.213 million acres of grains, oilseeds, cotton and sugar as of September 1, according to estimates from the U.S. Department of Agriculture’s Farm Service Agency.

Strategy Meets Action recognizes Amica Mutual Insurance, Great American, two other insurers and one IT solution provider for successfully implementing next generation technologies or reflecting the spirit of innovation.

Australian P&C insurer deploys for 1,300 PolicyCenter users in "big bang" roll out.

Life insurer looks to offer a more efficient life insurance application and delivery experience.