Digital Platforms

CGI Federal Inc., a U.S. subsidiary of Canada-based CGI Group, announced that it has been awarded a $93.7 million contract by The Centers for Medicare & Medicaid Services (CMS) Center for Consumer Information and Insurance Oversight (CCIIO) to build the U.S. government’s federal health insurance exchange.

One-third of office-based physicians have a "basic" electronic health records or electronic medical records system, according to preliminary figures from the federal 2011 National Ambulatory Medical Care Survey.

Even though they know it’s dangerous and, depending where they are, against the law, drivers continue to text behind the wheel, and Allstate Insurance Co. and Manitoba Public Insurance are doing their part to put an end to it.

Property/casualty insurers may well be relieved that the 2011 Atlantic Hurricane Season officially ended this week. This year, the season counted 19 tropical storms, 7 hurricanes, and 3 major hurricanes (Category 3 or above on the Saffir-Simpson Hurricane Wind Scale) resulting in insurance claims.

Mobile devices and network capabilities will lead growth areas in IT and information management in 2012, with cloud services adoption and enablement not far behind, according to IDC’s annual market predictions.

1. Risk Management/ Climate Control

Life insurers need to craft mitigation strategies for a prolonged low-rate environment.

Fraud is on the rise in the United States and globally, according to PricewaterhouseCoopers’s 2011 Global Economic Crime Survey, with cyber crime making the most significant increase in the two years since the firm’s last survey.

Commercial lines carriers focused on risk mitigation tied to business continuity have reason for additional concern. According to a newly published survey, 85 percent of companies reported at least one supply chain disruption over the last 12 months, with 40 percent of analyzed disruption originating below the immediate supplier. The survey, sponsored by Zurich Financial Services Group (Zurich) and conducted by the Business Continuity Institute (BCI) Caversham, United Kingdom, queried companies from across 62 countries.

Glatfelter Insurance Group, a multifaceted insurance broker and MGA/program manager, and SPARTA Insurance Co., a property/casualty carrier dedicated to writing program business with Program Administrators as well as retail agents, share few things in common.

Wolters Kluwer Financial Services has released the latest version of its ARC Logics for Financial Services offering. The enterprise risk management (ERM) solution suite draws upon actionable, industry-specific regulatory intelligence and Wolters Kluwer Financial Services’ domain expertise. Wolters says this helps financial organizations bring transparency, traceability and efficiency to managing compliance, operational and financial risks as well as to the audit function.

Society Insurance, a provider of workers’ compensation insurance, has selected CSC’s comprehensive legal management software, Legal Solutions Suite, as a Software as a Service (SaaS). Society will access the CSC-hosted offering online to improve consistency in legal matter planning and bill review.

A comparison of third-quarter data from 2009, 2010 and 2011 reveals a notable increase in the number of questionable claims submitted, according to a new report issued by the National Insurance Crime Bureau, Des Plaines, Ill. In its third-quarter 2011 questionable claims (QC) referral reason analysis, the Bureau examined six referral reason categories of claims—property, casualty, commercial, workers' compensation, vehicle and miscellaneous—for the quarters listed above.

A recent study of IT spending among small businesses (from $40 million to $350 million in annual revenue) reveals that the budgets will grow slowly. The report—“IT spending and staffing forecast for 2012”— from Computer Economics predicts IT operational budgets should grow about 2.0 percent at the median for small organizations and 0.5 percent for medium ($350 million to $1 billion in revenue) and 0.8 percent for large (revenue of $1 billion or greater) organizations. Growth in the financial services sector, including banks and insurance companies, is weaker than other sectors—health care, professional and technical services, and distribution and manufacturing—but the net trend is still positive.

Aviva Canada Inc., a P&C insurance group, has chosen communic8 as its broker integration hub. The iter8 connectivity hub product will expand its presence within the insurer's IT infrastructure to include uploads from multiple broker management and bridge systems, enabling a one-and-done broker workflow.

It’s no secret that the Green Bay Packers are chasing perfection this season. But what many might not know is that they are quietly leveraging their success to help bring health tips to fourth grade classrooms across the state of Wisconsin.

Foreign insurers are meeting a wall of resistance as they try to penetrate the Chinese market, new analysis from Moody's indicates.

Sponsored by Swiss Re, a new report from the Economist Intelligence Unit (EIU) finds risk management practices surrounding renewable energy projects wanting.

Thanks in large part to health information technology, small businesses in Arizona’s Maricopa and Pinal counties are about to be pitched on an Accountable Care Organization (ACO) insurance plan called Aetna Whole Health, a collaborative effort by Aetna and Banner Health Network. Experts say that the ACO model of care shifts the focus of payment from a fee-for-service model to a focus on tying payments to quality metrics and decreased costs of patient care.

In a new report, Forrester Research Inc. identified edge IPK, the provider of edgeConnect, an insurance user experience platform (UXP) designed to provide the optimal user experience to any insurance user, through any device, browser, and language, as a vendor to watch.

The International Insurance Society (IIS) announced the three industry leaders who will be recognized at the society’s 48th Annual Seminar in Rio de Janeiro, Brazil, June 17-20, 2012.

Needs analyses and face-to-face contact greatly improve the odds of closing life insurance sales, according to a new study from LIMRA.

The introduction of telematic technologies will help improve overall road safety, new data from U.K.-based The Co-operative Insurance shows.

AgentsofAmerica.org (AoA) reports that it will publish a 26-chapter e-book on risk management in early 2012. The “E&O Loss Control & Risk Management Program for Insurance Agents and Brokers” represents a collaborative effort by more than 25 top E&O insurance attorneys and experts from across the country, notes AoA, and includes an appendix on best practices.

Yodil Inc., a provider of business intelligence, data analytics and management reporting to the insurance industry, has developed OneSource for Affirmative Insurance Holdings Inc., a writer of non-standard auto coverage. According to Yodil, OneSource is now in live production and interfaces with Affirmative's multiple systems to rate, quote and sell auto, home and ancillary products.

The Centers for Medicare & Medicaid Services (CMS) has awarded CGI Federal Inc. (CGI), a wholly-owned U.S. operating subsidiary of CGI Group Inc., a $8.9 million, two-year contract to develop and implement the CMS Center for Consumer Information and Insurance Oversight's Rate and Benefits Information System (RBIS). CGI Group is an information technology and business process services firm.

The retail theft claims insurers expect to pay out this holiday weekend may take a back seat to those presented by clients with commercial package policies that include business interruption. CNBC reports that demonstrators are taking the Occupy Wall Street movement to retailers with an organized effort called “Stop Black Friday.”

The Department of Health and Human Services has rolled out an enhanced version of a public Web site, mandated under the Accountable Care Act, to aid small businesses and consumers in comparing and purchasing health care coverage.

Torus, a specialty insurer, has implemented Guidewire Software’s ClaimCenter, a claims management system.

The National Association of Insurance Commissioners voted to exclude broker commissions from calculations of medical loss ratio required under the Patient Protection and Affordable Care Act.

RMSI, a geospatial and software services company, has been awarded the Technology Initiative of the Year award, as part of the 15th Asia Insurance Industry Awards, held recently in Singapore.

Dan Colarusso, VP, CIO of Cypress Insurance Group, talks with INN about his company's decision to replace its multiple existing technology systems currently used for policy, underwriting, rating, billing, and management of its distribution channel with a SaaS solution offered by MajescoMastek.

The U.S. Department of Health and Human Services (HHS) has issued its first rebuke to an insurer under the federal rate review provision of the Affordable Care Act.

According to a new study from the Highway Loss Data Institute (HLDI), the extra weight hybrid vehicles carry around because of their battery makes them safer. In fact, the study found that the odds of being injured in a crash are 25 percent lower for people in hybrids, when compared to conventional fuel models.

With the insurance industry seemingly starved for some good news about itself, it can take solace knowing that more than 4,000 insurance company volunteers were willing to provide time and labor to various nonprofit groups across the nation last week.

In the wake of the savings and loan crisis of the 1980s, insurers and bankers feuded over directors and officers' liability policies. At issue: whether D&O policies covered claims brought by the Federal Deposit Insurance Corporation against a failed bank's officers. Years of messy litigation failed to settle the question conclusively, and insurers responded by tightening their policies with ironclad exclusions of future FDIC claims.

Survey shows employers not meeting employee desires for health plan programs that are easy to use, motivating, meaningful and personalized.

Former American International Group CEO Maurice R. "Hank" Greenberg is seeking $25 billion in damages from the federal government for the manner in which it bailed out the insurance giant in 2008.

Late yesterday both houses of Congress passed a continuing Resolution which provides for a 30-day extension of the National Flood Insurance Program. The program is now set to expire on Dec. 16, 2011.

Surveys and studies show that insurers are actively implementing new policy administration systems. In September, Celent released its “Policy Administration System Vendors, North American Commercial P/C Insurance 2011” report. And this month, the analyst and consulting firm released a similar report for the life, health and annuities industry.

Through conducting a survey at 2011 Professional Liability Underwriting Society’s Annual International Conference in San Diego earlier this month, global specialty insurer Torus set out to identify key issues affecting the management and professional liability insurance market. The results reveal a professional lines market in flux with widespread concerns over pricing uncertainty in 2012, a heightened awareness of the current regulatory environment and fast-emerging new risks for small businesses. Thirty percent of the 102 insurance professionals surveyed, among them brokers, agents, insurers and risk managers, affirmed that the changing pricing environment is a major cause for unease, viewing it to have the biggest overall impact on the market over the next 12 months. Respondents also note that an increase in market competition (25 percent), the current regulatory environment (23 percent) and the creation of new products (17 percent) were also major concerns.

As 2011 winds down, few would dispute the centrality of mobile communications to the insurance industry.

People in Portland, Ore. are mad as hell at distracted drivers and they’re not going to take it any more, according to a poll conducted by PEMCO Insurance. The problem is: some of those same drivers admit to the driving-while-distracted behavior, violating safe driving laws on a regular basis.

Staying connected while away from the office is taking on increasing importance to insurers, according to a new survey. Conducted in September by technology solution provider FirstBest Systems Inc. as part of Market Scout Entrepreneurial Insurance Symposium in Dallas, the survey queried 67 respondents from the carrier/MGA/MGU area, 94 percent of whom primarily represented commercial lines and 46 respondents from the agent/broker area, 90 percent or so representing commercial lines.

As President Obama grapples with a complex series of geopolitical issues during his state visit to Australia, he can take solace in the knowledge that his family will be provided for if he is attacked by a man-eating crocodile.

With catastrophe damage creating insured losses across the country, property and casualty insurance carrier results suffered in the first half of 2011.

State Farm Insurance has put a new spin on why people living in the United States should be grateful this Thanksgiving—they are less likely to be burned or have their homes catch fire as a result of cooking a turkey.

Roughly two-thirds of life and annuity producers surveyed by Deloitte (http://www.deloitte.com) expect to change carriers within the next 12 months. Twenty-nine percent plan to add carriers and one-third expect to both add and drop carriers. Sales support, speed of underwriting and policy issue, and carrier brand are the top factors influencing these decisions. Forty percent are not satisfied with the support they currently receive. And, with more than 80 percent of a producer’s total compensation coming from two favored carriers, there is room for improved producer loyalty and sales through better support, said Rebecca Amoroso, vice chairman, Deloitte LLP and insurance leader.

A group of 13 U.S. Senators are questioning a provision of the Flood Insurance Reform and Modernization Act of 2011 that would require homeowners and businesses to purchase coverage from the National Flood Insurance Program (NFIP).

A number of insurers have released financial results for Q3 2011. The following is a compilation of their announcements:

In its second setback in less than a week, BP Plc learned this morning that it is not entitled to insurance claims reimbursement from Transocean’s insurance carriers as a result of the 2010 Gulf of Mexico oil spill.

Prolonged low-rate environment presents both short- and long-term challenges for life insurers, a new report says.