Digital Platforms

Thanks in large part to health information technology, small businesses in Arizona’s Maricopa and Pinal counties are about to be pitched on an Accountable Care Organization (ACO) insurance plan called Aetna Whole Health, a collaborative effort by Aetna and Banner Health Network. Experts say that the ACO model of care shifts the focus of payment from a fee-for-service model to a focus on tying payments to quality metrics and decreased costs of patient care.

In a new report, Forrester Research Inc. identified edge IPK, the provider of edgeConnect, an insurance user experience platform (UXP) designed to provide the optimal user experience to any insurance user, through any device, browser, and language, as a vendor to watch.

The International Insurance Society (IIS) announced the three industry leaders who will be recognized at the society’s 48th Annual Seminar in Rio de Janeiro, Brazil, June 17-20, 2012.

Needs analyses and face-to-face contact greatly improve the odds of closing life insurance sales, according to a new study from LIMRA.

The introduction of telematic technologies will help improve overall road safety, new data from U.K.-based The Co-operative Insurance shows.

AgentsofAmerica.org (AoA) reports that it will publish a 26-chapter e-book on risk management in early 2012. The “E&O Loss Control & Risk Management Program for Insurance Agents and Brokers” represents a collaborative effort by more than 25 top E&O insurance attorneys and experts from across the country, notes AoA, and includes an appendix on best practices.

Yodil Inc., a provider of business intelligence, data analytics and management reporting to the insurance industry, has developed OneSource for Affirmative Insurance Holdings Inc., a writer of non-standard auto coverage. According to Yodil, OneSource is now in live production and interfaces with Affirmative's multiple systems to rate, quote and sell auto, home and ancillary products.

The Centers for Medicare & Medicaid Services (CMS) has awarded CGI Federal Inc. (CGI), a wholly-owned U.S. operating subsidiary of CGI Group Inc., a $8.9 million, two-year contract to develop and implement the CMS Center for Consumer Information and Insurance Oversight's Rate and Benefits Information System (RBIS). CGI Group is an information technology and business process services firm.

The retail theft claims insurers expect to pay out this holiday weekend may take a back seat to those presented by clients with commercial package policies that include business interruption. CNBC reports that demonstrators are taking the Occupy Wall Street movement to retailers with an organized effort called “Stop Black Friday.”

The Department of Health and Human Services has rolled out an enhanced version of a public Web site, mandated under the Accountable Care Act, to aid small businesses and consumers in comparing and purchasing health care coverage.

Torus, a specialty insurer, has implemented Guidewire Software’s ClaimCenter, a claims management system.

The National Association of Insurance Commissioners voted to exclude broker commissions from calculations of medical loss ratio required under the Patient Protection and Affordable Care Act.

RMSI, a geospatial and software services company, has been awarded the Technology Initiative of the Year award, as part of the 15th Asia Insurance Industry Awards, held recently in Singapore.

Dan Colarusso, VP, CIO of Cypress Insurance Group, talks with INN about his company's decision to replace its multiple existing technology systems currently used for policy, underwriting, rating, billing, and management of its distribution channel with a SaaS solution offered by MajescoMastek.

The U.S. Department of Health and Human Services (HHS) has issued its first rebuke to an insurer under the federal rate review provision of the Affordable Care Act.

According to a new study from the Highway Loss Data Institute (HLDI), the extra weight hybrid vehicles carry around because of their battery makes them safer. In fact, the study found that the odds of being injured in a crash are 25 percent lower for people in hybrids, when compared to conventional fuel models.

With the insurance industry seemingly starved for some good news about itself, it can take solace knowing that more than 4,000 insurance company volunteers were willing to provide time and labor to various nonprofit groups across the nation last week.

In the wake of the savings and loan crisis of the 1980s, insurers and bankers feuded over directors and officers' liability policies. At issue: whether D&O policies covered claims brought by the Federal Deposit Insurance Corporation against a failed bank's officers. Years of messy litigation failed to settle the question conclusively, and insurers responded by tightening their policies with ironclad exclusions of future FDIC claims.

Survey shows employers not meeting employee desires for health plan programs that are easy to use, motivating, meaningful and personalized.

Former American International Group CEO Maurice R. "Hank" Greenberg is seeking $25 billion in damages from the federal government for the manner in which it bailed out the insurance giant in 2008.

Late yesterday both houses of Congress passed a continuing Resolution which provides for a 30-day extension of the National Flood Insurance Program. The program is now set to expire on Dec. 16, 2011.

Surveys and studies show that insurers are actively implementing new policy administration systems. In September, Celent released its “Policy Administration System Vendors, North American Commercial P/C Insurance 2011” report. And this month, the analyst and consulting firm released a similar report for the life, health and annuities industry.

Through conducting a survey at 2011 Professional Liability Underwriting Society’s Annual International Conference in San Diego earlier this month, global specialty insurer Torus set out to identify key issues affecting the management and professional liability insurance market. The results reveal a professional lines market in flux with widespread concerns over pricing uncertainty in 2012, a heightened awareness of the current regulatory environment and fast-emerging new risks for small businesses. Thirty percent of the 102 insurance professionals surveyed, among them brokers, agents, insurers and risk managers, affirmed that the changing pricing environment is a major cause for unease, viewing it to have the biggest overall impact on the market over the next 12 months. Respondents also note that an increase in market competition (25 percent), the current regulatory environment (23 percent) and the creation of new products (17 percent) were also major concerns.

As 2011 winds down, few would dispute the centrality of mobile communications to the insurance industry.

People in Portland, Ore. are mad as hell at distracted drivers and they’re not going to take it any more, according to a poll conducted by PEMCO Insurance. The problem is: some of those same drivers admit to the driving-while-distracted behavior, violating safe driving laws on a regular basis.

Staying connected while away from the office is taking on increasing importance to insurers, according to a new survey. Conducted in September by technology solution provider FirstBest Systems Inc. as part of Market Scout Entrepreneurial Insurance Symposium in Dallas, the survey queried 67 respondents from the carrier/MGA/MGU area, 94 percent of whom primarily represented commercial lines and 46 respondents from the agent/broker area, 90 percent or so representing commercial lines.

As President Obama grapples with a complex series of geopolitical issues during his state visit to Australia, he can take solace in the knowledge that his family will be provided for if he is attacked by a man-eating crocodile.

With catastrophe damage creating insured losses across the country, property and casualty insurance carrier results suffered in the first half of 2011.

State Farm Insurance has put a new spin on why people living in the United States should be grateful this Thanksgiving—they are less likely to be burned or have their homes catch fire as a result of cooking a turkey.

Roughly two-thirds of life and annuity producers surveyed by Deloitte (http://www.deloitte.com) expect to change carriers within the next 12 months. Twenty-nine percent plan to add carriers and one-third expect to both add and drop carriers. Sales support, speed of underwriting and policy issue, and carrier brand are the top factors influencing these decisions. Forty percent are not satisfied with the support they currently receive. And, with more than 80 percent of a producer’s total compensation coming from two favored carriers, there is room for improved producer loyalty and sales through better support, said Rebecca Amoroso, vice chairman, Deloitte LLP and insurance leader.

A group of 13 U.S. Senators are questioning a provision of the Flood Insurance Reform and Modernization Act of 2011 that would require homeowners and businesses to purchase coverage from the National Flood Insurance Program (NFIP).

A number of insurers have released financial results for Q3 2011. The following is a compilation of their announcements:

In its second setback in less than a week, BP Plc learned this morning that it is not entitled to insurance claims reimbursement from Transocean’s insurance carriers as a result of the 2010 Gulf of Mexico oil spill.

Prolonged low-rate environment presents both short- and long-term challenges for life insurers, a new report says.

Balancing innovation and cost leadership, agility and action-oriented methodologies among topics to be covered.

Growth of spending on risk management tools projected to outpace the growth of overall IT spending, making it the hottest corner of the IT market.

With a decision expected by the end of June, 2012, the case is seen as pivotal to Obama’s presidential aspirations, as well as insurers.

New data from Keefe, Bruyette & Woods shows catastrophe losses impacting insurers’ bottom lines.

The Independent Insurance Agents and Brokers of America (IIABA) recently honored Caliper Corporation's Founder and CEO Dr. Herb Greenberg, for his role over a five-decade period in improving the performance of its state associations and member agencies. In particular, Greenberg was noted for his development of the Caliper Profile, a proprietary personality assessment.

After America’s Health Insurance Plans issued a statement requesting the implementation date of the Affordable Care Act’s Summary of Benefits and Coverage be pushed back, health care consumers, practitioners and consumer advocates urge action.

Vendor hopes Xiance Desktop will enable insurers to better predict a property's vulnerability to natural disasters.

According to a new study from Strategy Meets Action, social media has become a nearly universal practice among insurers (nine percent reported not having a social media strategy or initiative planned), however, very few are beyond the basics of posting and monitoring.

The investment income woes of property/casualty insurers did not begin with the 2008 financial crisis, new analysis from Fitch Ratings reveals.

Small-business owners trust independent insurance agents and commercial insurance carriers more than other financial services businesses, according to carrier-sponsored survey.

MIT Sloan and IBM survey points to organizational differences as main factor in competitive advantage with data.

There can be, if insurers become fully aware of the ways to secure data.

Despite slow growth when compared to second-quarter figures, increases in year-to-year annuity sales remain strong.

Vendor's Underwriting Management System, beginning with North America, will seek to unify XL’s global underwriting platform.

Independence Blue Cross is in the process of testing a wireless-enabled fitness device and apps that can be used to support wellness, the Philadelphia-based insurer reports.

AIG, The Hartford, Munich Re, Prudential, Sun Life and nine others release third-quarter figures.

Insurance units of bank holding companies generated a record $7.9 billion in fees during the first half of this year, up 14 percent from the same period in 2010.

Against regulatory pressures, insurers plan to meet challenges of a sluggish economy, weak pricing environment, and inability to generate underwriting profits with organic growth strategies.