Insurance

The New Zealand insurer implemented PolicyCenter and BillingCenter in 2013.

Millennials now represent the largest percentage of the U.S. workforce and have new set of expectations regaring giving and receiving services.

Mike Clancy will lead technology efforts around claims processing and customer experience for the company.

IoT-platform and data-analytics vendors will collaborate on home, auto and health applications.

The claims process is where we deliver on the promise of being there for customers when they need us most. Here's how use technology to make it easy for customers to get their benefits as quickly as possible.

Understanding the benefits of outside-in thinking, insurers are finding ways to leverage tech firms and other innovators.

American Family Insurance has several initiatives around big data, including programs for more intensive testing and efforts to leverage unstructured data from claims notes, says Justin Cruz, strategic data and analytics VP.

The Nationwide Center for Advanced Customer Insights (NCACI), at Ohio State University gives students in advanced degree programs the ability to work with real-world data.

Among its many data-oriented initiatives, CNA is applying big data technology to workers compensation claims and adjusters' notes.

Read how and why insurers are taking the lead in mastering big data and analytics with INN's roster of 10 leading carriers across lines of business.

Insurers are in a great position to lead in getting real business results from big data and analytics investments, as these 10 carriers demonstrate.

The life insurer is taking the lead on leveraging wearables to improve the onboarding experience. "The ability of this data, and predictive modeling, to offer the client a more streamlined and more personalized underwriting process, is crucial," says Brooks Tingle, SVP of insurance marketing and strategy.

Progressive's big data leader Pawan Divakarla says data is integral to the insurer's mission: "Big data, small, it doesn't really matter: We want it to be in our fabric."

We see unmanned aircraft systems — commonly referred to as drones — as a way to mitigate the current safety challenges for our adjusters who at times can be at risk for accidents or injuries.

The employee benefits specialty insurer now is engaged in a modernization project to improve technology, process and service delivery.

Workers’ comp insurer intends to offer web-based service options to customers and independent agents; will integrate Agencyportal with Guidewire’s PolicyCenter.

Though changes in the insurance business could lead to disintermediation of traditional distribution methods, USI CIO Stewart Gibson says his company is prepared to compete. Part 2 of 2.

TPA will replace a 15-year-old legacy system with Market Solutions to reduce future staffing needs and increase PFRACP's ability to handle more claims per person.

The need to find alternative avenues for growth and for investment returns, combined with a fear of technology companies disrupting insurers’ business models, has led to renewed interest.

Managing the distribution channel requires discipline in a number of areas, and insurers face significant challenges in performing these tasks efficiently; here's a look at how carriers are looking to technology as a strategic differentiator.