Customer-centricity

Some tasks require so much human judgment, intuition and empathy that it will be a very long time, if ever, before AI assumes control.

Some 82 percent of companies have experienced at least one unplanned systems outage over the past three years, which lasted an average of four hours.

Solaria Labs has helped the insurer bring new ideas to market that impact all corners of its business, says innovation VP.

The new platform, Quick Quote, generates online quotes for customers who only input a home address using third-party data.

Grinnell Mutual's AVP of marketing and customer experience finds success focusing on the value of the company's service.

Most consumers have already benefited from digital, mobile self-service, but have also been victims of tech gone wrong.

The insurer will continue to improve its machine learning technology as it adapts and learns from customer inquiries.

Carrier will offer all policy services, from quoting to claims, completely online via its customer portals.

The digital renter's insurance startup says that eliminating the deductible helps it gets closer to its goal of a customer-optimized insurance product.

Agine development can help carriers realize their digital goals faster than traditional methods.

Retail veteran lent her expertise to the launch of TruStage, CUNA Mutual’s consumer retail brand, which she manages as senior vice president.

Nabil Hachem joins the insurer from the Novartis Institute for BioMedical Research.

Common problems include slow performance, difficulty troubleshooting issues and application downtime, according to a survey of IT execs.

Most innovation plans do not account for emerging industry trends like insurtech disruption and IoT adoption, study finds.

The carrier has hired its first chief innovation officer to manage the strategy.

Canadian insurer's selection complements its implementation of the vendor's core suite last year.

Personalization leaders stand to capture a disproportionate share of profits while slow movers will lose customers, says Boston Consulting's Mark Abraham.

Cyprus-based insurer deploys new platform for life, investment and health lines of business.

The move supports the specialty insurer's ongoing digital strategy.

Insurer adopts Xpertdoc's CCM platform to improve workflow and customer engagement.