Customer-centricity

Some tasks require so much human judgment, intuition and empathy that it will be a very long time, if ever, before AI assumes control.

Some 82 percent of companies have experienced at least one unplanned systems outage over the past three years, which lasted an average of four hours.

Solaria Labs has helped the insurer bring new ideas to market that impact all corners of its business, says innovation VP.

The new platform, Quick Quote, generates online quotes for customers who only input a home address using third-party data.

Grinnell Mutual's AVP of marketing and customer experience finds success focusing on the value of the company's service.

Most consumers have already benefited from digital, mobile self-service, but have also been victims of tech gone wrong.

The insurer will continue to improve its machine learning technology as it adapts and learns from customer inquiries.

Carrier will offer all policy services, from quoting to claims, completely online via its customer portals.

The digital renter's insurance startup says that eliminating the deductible helps it gets closer to its goal of a customer-optimized insurance product.

Agine development can help carriers realize their digital goals faster than traditional methods.