Customer experience

The new, redesigned version of its mobile application is designed to enable an additional access point for tablet users to connect with the insurer.

While the adoption of mobile standards is rising fast, it is critical for strategy and development teams to discount the hype, take a comprehensive view of where mobile apps are currently and chart a direction that recognizes that fast changes in the mobile market are inevitable, according to the “Mobile Strategies: State of Mobile Apps 2012” survey, from MGI Research.

Through the new portal, users can access risk management tools, from Liberty Mutual’s RISKTRAC risk information management system to the insurer’s online claims reporting tool

Intending to address product development and customer service, insurer picks up Duck Creek's policy administration and billing solutions.

To expand distribution in a static market, insurers are looking at everything from system revamps to new technologies to new partnerships.

The importance of agile mobile- and Web-based interfaces and why agents are fighting for protected agent-carrier communication paths.

The app is designed to provide clients with a view of their current economic value based on their expected lifetime earning capacity.

J.D. Power found particularly sharp increases in customer satisfaction with policy offerings and interactions with insurers.

For many adults in the United Kingdom, insurance is a “grudge purchase” – bought to insure against the possibility of something unfortunate happening – and the value test is the customer experience at claim time, according to “The Reality and Opportunities in Claims Management: Consumer Experiences in the United Kingdom,” a new report from Celent.

Enterprise content management firm to partner with Volly for the integration of its Digital Mail Gateway software.

Smartphone users will automatically be redirected to the new mobile site when going to boltinsurance.com, where, according to BOLT, visitors will still be able to compare coverage and pricing, receive quotes and make purchases. BOLT added that visitors will also be able to call a company representative directly from the mobile site or schedule a time for an agent to call them back.

Northwestern Mutual launches free game on Facebook and mobile Web page.

Insurers and consumers seem to disagree about what a website should focus on, and nowadays, the consumer is always right.

Alliance to enable deductibles and real-time tracking and monitoring for Chubb customers.

Mobile and microfinance are just two of the technologies transforming financial services, according to recent report.

With the advent of self-service and social media, customers now own company brands.

Implementing mobile can be an expedient process, but reaching mobile customers requires a completely distinct mindset from mobilizing field-service employees.

Redesign aims to enable consumers to print, fax or email dental ID card.

Aite Group Senior Analyst Stephen Applebaum outlines the many social media initiatives insurers are embarking upon from this year's IASA conference in San Diego.

At day two of the 2012 IASA Annual Education Conference and Business Show, Joe Pomilia, IASA’s executive director talks about how the association is keeping up with the way the industry seeks knowledge, Aité Group’s Stephen Applebaum discusses insurers social media efforts and INN outlines the Solvency Modernization Initiative.