Customer experience

Illustration Integrator is designed to provide Southern Farm Bureau’s agents illustrations with iGO e-App to deliver a unified selling experience, according to iPipeline. Agents will leverage their existing e-signature solution, in a combined signing process, for the illustration and e-application along with e-submission.

Allstate, Esurance, GEICO and Travelers perform well in J.D. Power insurance website shopper satisfaction study.

Multichannel delivery and enterprisewide implementations main selling points for providers.

Four other insurers also recognized for making their content accessible and understandable to consumers.

Partnership to provide ingenie with the underwriting capacity needed to supplement its telematics offering.

Modern billing systems present the opportunity to simplify systems integration, standardize billing and provide a platform forupdating customer service capabilities.

As insurers move rapidly to adopt more consumer-centric business models, their efforts are tempered by equally imperative compliance concerns surrounding these new forms of communications and business transactions.

Onboard connectivity monitors and communicates mileage to insurer.

In the next couple years, social projects with clear business objectives that allow for quantifiable ROI will be an unavoidable goal.

Study from Prudential and CFO finds majority of executives are looking to move to employee-choice models for benefits.

Suite designed to help organizations use customer satisfaction feedback to increase financial performance.

Program utilizes Web, phone and paper with personalized guidance for employees making multiple benefit enrollment decisions.

Tuscon, Ariz., office looking to fill more than 200 openings.

Enabling customers to conduct business when they want and where they want is becoming a top priority across insurance verticals. GEICO has expanded its app’s self-service features to offer more mobile functionality for customers.

Engagement is the flavor of the week, yet accruing likes and shares on your company's Facebook page may not mean anything unless you're targeting correctly.

Mobile quoting and purchasing capabilities for GEICO policyholders expand.

America’s first CIO Vivek Kundra offers lessons learned while working with enflamed costs and an IT budget of $80 billion.

Between leadership, marketing and operational tactics, certain approaches and mindsets are needed to avoid the pitfalls of the post-recession market.

App designed to satisfy policyholder demand for 24/7 mobile self-services.

Insurance Networking News and Celent released INN’s sixth annual technology solution provider ranking for the insurance industry last night at an awards event held at the ACORD LOMA Insurance Systems Forum in Orlando.