Customer experience

Ronald Pressman is a veteran of the conglomerate's reinsurance and asset management divisions.

As cell phone use persists behind the wheel, countervailing technologies can help carriers confront the issue of distracted driving.

Colonial Life survey reveals that, when compared to all other age groups, Gen Y employees are least likely to rely on the workplace for benefits information.

‘The ABCs of Annuities’ intends to demystify and destigmatize annuities for consumers.

About a week ago, Prudential released preliminary survey results indicating that when shopping for retirement plans, consumers between the ages of 18 and 36 were more interested than those over age 45 in guaranteed income features. The company is leveraging these results with additional features, including security, to certain plans offered by Prudential Retirement.

Internet marketing, Web content and interactivity all lauded as Regence Group’s Web presence wins global, national accolades.

Auto-Owners Insurance, State Farm, Amica Mutual, American Family and The Hartford score above industry average in the 2011 survey.

Customer service and streamlined operations the ultimate goal of this legacy overhaul.

AXA stands out in claims, underwriting, accounts and overall satisfaction; other six found performing beneath approval benchmark.

Insurer’s app gives Facebook users access to policies and the ability to pay a bill.

As the insurance industry is perceived as increasingly untrustworthy, the candor of social media provides a bridge for the current communication gap between policyholders and agents.

A monthly service from Corporate Insight will provide feedback and insight into the online presence of Liberty Mutual, MetLife, Nationwide, The Hartford, USAA and several other tier-one carriers.

Employee Benefits an Early Target in Budget Cuts

Vendor unleashes Business Performance Analytics Suite in an attempt to spearhead a new corporate identity and growth initiative.

Award at 2011 Medical Marketing and Media Awards recognizes Humana’s focus on personal relationships, understanding of seniors.

Allstate Winces at Cat Losses

USAA's been an early adopter of new digital banking technology, due in part to its unique customer base of military personal, who are often dispatched to locations around the world on short notice.

Insurer promotes David Zona, Kathleen Zortman to leadership positions.

A survey of 90 insurers found customer service experience and product design contribute the highest amount of potential value to creative disruption.

New study results demonstrate the need for increased customer-centric communication across all channels in order to develop higher levels of trust.