Customer experience

Report says the sector needs to readjust to better address the needs of consumers in the 31-45 age group.

Workers’ compensation insurer employs Perceptive Software to shore up inefficiencies in claims processing.

Cameras as well as speed and GPS trackers employed to monitor driving; new venture hopes insurance companies will use services as incentive.

New software includes three new modules and catastrophe claims heat map updated in real time.

Rhoads Online enables Facebook and mobile phones to be an extensions of its Web-based compliance management system’s email-based alert function.

Aetna selected the BENEFITFOCUS Platform to integrate online sales, enrollment and benefits management for Aetna customers.

Technology designed to enable insurance agents to maintain their website and Facebook presence from one location.

Insurer positions for competitive advantage by adding XML technology to many commercial insurance classifications to speed BOP quoting.

Site includes funeral cost calculator, identity theft recovery kit, guidance on end-of-life issues, a library of articles on wellness and planning guides on legal issues surrounding family and elder care.

Newly formed company assists independent agents and carriers in online marketing and communications.

Purchase of agency will add 25 employees to staff, expand BB&T’s foothold in California.

PSCA Signature awards recognize "best in education and communication" in helping American workers plan and save for retirement.

Genworth research: Agents and advisors should change the way they approach their client base and break down the barriers that keep families from obtaining adequate coverage.

With precise tools to monitor performance out of the office, home-based service representatives are proving themselves a worthwhile investment.

Bruised by the economic crisis, inland marine insurers face heated competition, a retiring workforce and technological challenges.

Insurers Arming Against Piracy

An IVANS survey reveals why agents are so reluctant to look to social media for communications and customer service.

The Chartis company attempts to ease the burden of claims reporting for policyholders.

A natural-language supercomputer holds unlimited potential in unraveling uncertainties surrounding claims and conditions.

Company offers new service that provides quotes and an online pay feature for special events coverage.