Customer service

Carriers can leverage cloud, mobile, AI and IoT to protect their markets, innovation expert says at IASA conference.

The rise in demand is driven by the Internet of Things, enterprise resource planning integration and a greater focus on the cloud.

For machines to reach the sophistication insurers seek, they need massive amounts of historical information.

Robos, which can help speed up issue resolution, will account for savings of more than $8 billion per year by 2022 says Juniper Research analyst Lauren Foye.

Personalization leaders stand to capture a disproportionate share of profits while slow movers will lose customers, says Boston Consulting's Mark Abraham.

Cyprus-based insurer deploys new platform for life, investment and health lines of business.

More than a third of customers prefer automated service via machine learning to alternatives, according to Celent report.

Creating the right customer experience requires intent listening, rapid ideation and constant testing, says chief design officer Meriah Garrett.

Jennifer Marshalek, SVP for the P&C carrier, provides tips for carriers to navigate the digital world.

The move supports the specialty insurer's ongoing digital strategy.