Customer service

Next-gen technologies can be combined in several ways to deliver a top-notch digital experience, says Silicon Valley Insurance Accelerator CEO.

The workers' compensation insurer found success with Valen Analytics software.

Health insurers should provide doctors with raw claims feeds and aggregated reports, industry group recommends.

SMA has broken down 13 of the leading emerging technologies shaking up the insurance business and quantified the industry's progress on each.

With vehicles sitting idle for most of the day, the company is betting on inevitable changes to the system.

Product and service integration is scheduled to launch in time for 2017 enrollment, companies said.

The Ohio-based P&C insurer adopts One's ProcessOne software.

With the arrival of autonomous cars soon approaching, insurers hustle to create new products that align with new consumer bases.

As automation increases, it’s not that jobs will be entirely eliminated, it’s more likely that jobholders will see the nature of their tasks shift away from repetitive tasks and toward people-oriented tasks.

Linda Mantia is tasked with developing Manulife's corporate strategy and overseeing its innovation portfolio.