Customer service

The company wants to help its brokers create a better product portfolio for the end customer.

The workers’ comp insurer now is in production with PolicyCenter, BillingCenter and Quote and Buy Portal, to offer new self-service abilities to policyholders.

The personal and commercial lines carrier will implement the cloud-based SurePower Innovation to support growth and greater customer satisfaction and retention.

Anthem’s deal for Cigna would give the companies more scale in commercial coverage, and Anthem has also said that Cigna’s Medicare Advantage business is appealing.

The insurer has partnered with Canary, provider of home monitoring technology, to offer connected home services and discounts.

The combined company will have around $40 billion in annual revenues, which elevates it to a key global player and should allow for some economies of scale.

With the Supreme Court affirming that the Affordable Care Act’s current structure won’t change, health insurance IT pros can focus on other pressing areas.

The court agrees with the Obama administration's argument that the law’s intent is to provide subsidies for everyone, not just those who purchased coverage through a state-based exchange.

The LifeTrack option offers personalized communications so that customers understand the amount they need to pay to keep pace with their insurance objective over time, the insurer said.

Carriers are looking to I.T. for differentiation and agility, which may be driving M&A activity.

Insurer’s retirement solutions division will use Inspire document management application for customer communications.

Anthem Inc. has explored a takeovers of smaller health- insurance rivals Cigna and Humana Inc., a person with knowledge of the matter said

Having a single view of the customer means that the insurer and any front line individual dealing with the customer understands the full context of the relationship.

The insurer is using advanced cameras and analytics software to quickly map and settle hail claims when policyholders drive in.

Once a digitally savvy company from an “adjacent industry” such as web services has a wrap around your customers, what’s to prevent them from embedding their own insurance products?

Portal solution for insurers and managing general agencies now supports iOS and Android platforms with role-based security, company says.

The new distribution program is intended to help minimize the cost and risks associated with participating in the insurance aggregation site.

Working with Silanis, the P&C insurer offers the cabability to its agents.

Millennials now represent the largest percentage of the U.S. workforce and have new set of expectations regaring giving and receiving services.

Mike Clancy will lead technology efforts around claims processing and customer experience for the company.