Customer service

The claims process is where we deliver on the promise of being there for customers when they need us most. Here's how use technology to make it easy for customers to get their benefits as quickly as possible.

Once it becomes socially normal to have a personal relationship with an artifical intelligence, insurers’ (and many other service industries’) sales and service processes will change dramatically

Understanding the benefits of outside-in thinking, insurers are finding ways to leverage tech firms and other innovators.

Business owners demand faster service, and that's where big data comes in, says Gina Papush, chief data and analytics officer.

Allstate has always had a lot of data, but chief data officer Floyd Yager says the company now is using big data to be more customer-centric.

The life insurer is taking the lead on leveraging wearables to improve the onboarding experience. "The ability of this data, and predictive modeling, to offer the client a more streamlined and more personalized underwriting process, is crucial," says Brooks Tingle, SVP of insurance marketing and strategy.

I’m proud to announce the new insurancenetworking.com is live and ready to provide a better experience for all our readers, on any platform you choose to interact with us.

Workers’ comp insurer intends to offer web-based service options to customers and independent agents; will integrate Agencyportal with Guidewire’s PolicyCenter.

Though changes in the insurance business could lead to disintermediation of traditional distribution methods, USI CIO Stewart Gibson says his company is prepared to compete. Part 2 of 2.

Women in Insurance Leadership winner Belen Tokarski will be responsible for customer service and operational excellence for the online specialty insurer.

UHC says it is partnering with three telemedicine companies – Doctor On Demand, Optum’s NowClinic and American Well – to cover visits with a doctor via video technology, just as it would for in-person visits.

The alliance is intended to help bring new insurance products to market faster and cut the time required to produce personalized documents.

The P&C insurer will implement ProcessOne for payments and ContactOne for automated calling and messaging.

Top 25 insurers ranked; J.D. Power study finds more people are shopping rates, but fewer are switching carriers.

The Munich Re unit has made an investment in Waygum, Inc., a technology startup that is building a mobile app platform for the Industrial Internet of Things.

Get a first-hand look at the key managers and innovative initiatives that have emerged from Progressive's enterprise Innovation Garage in this exclusive slideshow.

The company’s partnership with several local educational institutions is aimed at bringing employees into the industry from underrepresented communities.

At a time when confidence in the insurance industry has been compromised, innovative companies can break the mold.

The user experience can make or break an application. Here are five ways to measure whether it’s positive or negative.

The majority of financial services firms offer social media support and training, according to new research from LIMRA, but a shortage of content and lagging response times are still a hindrance.