Customer service

SteelHead appliance improves performance of critical, centralized insurance-specific software.

A new Ernst & Young study reveals that insurers may be able to combat turnover with more frequent and relevant communications.

The rate of change is accelerating for demographics, technology and customer expectations.

The platform, unveiled through MetLife’s Sino US MetLife Insurance Company Limited division, lets customers compare products, get quotes, purchase and more from any mobile or desktop device.

Life insurance and annuity Web sites fall short in offering customers opportunities on their Web sites.

Digitally committed carriers expect twice as much premium growth as their more cautious peers, according to Accenture.

The cross-industry alliance will provide a platform for insurers, financial services companies and others to share resources, information and intelligence to fight fraud.

For insurers, the lesson is clear: improve the user experience by streamlining processes, or consumers will simply walk away.

The “New IT” began to emerge in 1994, and its impact is still being felt.

Ultimately, insurance must become a digital industry.

IT organizations still years away from essential data management and analytics capabilities.

As the private exchange market continues to expand, further mergers and acquisitions are expected.

The new HP Exstream 9.0 can help insurers deliver on mobile device communication strategies, HP said, and connect with customers.

Auto insurers have managed to eke out modest gains in customer satisfaction, but are still failing to leverage technology in ways that meet the high expectations of Millennial drivers.

Over 40 percent of otherwise satisfied auto and home policyholders likely to switch insurers soon, Accenture finds.

Insurers, healthcare providers and consumers stand to benefit from widespread adoption of wearable devices.

As a technology provider, your client’s ability to deliver products and services to their customers, when and where they need them, is at the heart of their business success.

Liazon, Cigna collaboration offers a national solution for companies with 250 or more employees via Bright Choices and other Liazon-powered exchanges

Federal health insurance exchange's performance should reflect major improvements over last year

C&S can fit documents to its business model with standardization, customization and compliance.