Customer service

The challenge for today’s insurers is to keep pace with the rising demands of real time product development.

The insurer has expanded into call center distribution through LifeQuotes.com for the Express product.

Expectations for high-quality customer experiences now are set by consumer brands; self-service capabilities are critical for strategy and cost reductions, according to Novarica study.

Measuring goes beyond just accumulating fans and followers: it looks at the contribution to business.

Estimates put the number of private exchanges at around 150, but according to PwC Health Research Institute, they can be grouped based on their beginnings.

Gartner finds the number of organizations investing or planning to invest in big data technologies has increased significantly though the number of implementations remains low.

According to the CDC, 18.4 percent of adults under age 65 lacked health insurance in the first three months of the year, down from 20.4 percent in 2013.

The UP Bill Payment system is intended to reduce staff time spent on processing and support digital usage growth.

IT advisory firm Strategy Meets Action presented Innovation in Action awards to carriers that have successfully undertaken next-generation technology projects in the past year.

92 percent of executives, including insurers, say their big data projects are yielding results.

Carriers need to look at new and impactful ways to be there for their customers.

Emerging technologies are putting pressure on insurers to develop new models for customer-engagement.

The HP Exstream release is intended to help improve the customer experience and reduce costs for insurers.

Cross-channel ad spending is a more effective way for insurers to spend ad dollars, according to survey.

Policy admin transformation project intended to improve operational efficiencies and customer service, insurer says.

The aim is to get people more invested in taking care of themselves; consumers wear the devices and activity data is uploaded to be verified and reward them for their participation and efforts.

The social media analytics engine is intended to help combat workers’ compensation fraud.

Life Portraits offers a straight-through processing application of illustrations to e-application and automated underwriting.

Despite open enrollment for Affordable Care Act plans not starting until November 15, a new report estimates that nearly 7 million adults may be able to enroll through special enrollment periods.

As more consumer and household goods are equipped with connected sensors, opportunities for risk mitigation and pricing are on the rise.