Customer service

Northwestern Mutual launches free game on Facebook and mobile Web page.

Insurers and consumers seem to disagree about what a website should focus on, and nowadays, the consumer is always right.

Alliance to enable deductibles and real-time tracking and monitoring for Chubb customers.

Mobile and microfinance are just two of the technologies transforming financial services, according to recent report.

With the advent of self-service and social media, customers now own company brands.

Implementing mobile can be an expedient process, but reaching mobile customers requires a completely distinct mindset from mobilizing field-service employees.

Redesign aims to enable consumers to print, fax or email dental ID card.

Aite Group Senior Analyst Stephen Applebaum outlines the many social media initiatives insurers are embarking upon from this year's IASA conference in San Diego.

At day two of the 2012 IASA Annual Education Conference and Business Show, Joe Pomilia, IASA’s executive director talks about how the association is keeping up with the way the industry seeks knowledge, Aité Group’s Stephen Applebaum discusses insurers social media efforts and INN outlines the Solvency Modernization Initiative. 

Illustration Integrator is designed to provide Southern Farm Bureau’s agents illustrations with iGO e-App to deliver a unified selling experience, according to iPipeline. Agents will leverage their existing e-signature solution, in a combined signing process, for the illustration and e-application along with e-submission.

Allstate, Esurance, GEICO and Travelers perform well in J.D. Power insurance website shopper satisfaction study.

Multichannel delivery and enterprisewide implementations main selling points for providers.

Four other insurers also recognized for making their content accessible and understandable to consumers.

Partnership to provide ingenie with the underwriting capacity needed to supplement its telematics offering.

Modern billing systems present the opportunity to simplify systems integration, standardize billing and provide a platform forupdating customer service capabilities.

As insurers move rapidly to adopt more consumer-centric business models, their efforts are tempered by equally imperative compliance concerns surrounding these new forms of communications and business transactions.

Onboard connectivity monitors and communicates mileage to insurer.

In the next couple years, social projects with clear business objectives that allow for quantifiable ROI will be an unavoidable goal.

Study from Prudential and CFO finds majority of executives are looking to move to employee-choice models for benefits.

Suite designed to help organizations use customer satisfaction feedback to increase financial performance.