Customer service

Program utilizes Web, phone and paper with personalized guidance for employees making multiple benefit enrollment decisions.

Tuscon, Ariz., office looking to fill more than 200 openings.

Enabling customers to conduct business when they want and where they want is becoming a top priority across insurance verticals. GEICO has expanded its app’s self-service features to offer more mobile functionality for customers.

Engagement is the flavor of the week, yet accruing likes and shares on your company's Facebook page may not mean anything unless you're targeting correctly.

Mobile quoting and purchasing capabilities for GEICO policyholders expand.

America’s first CIO Vivek Kundra offers lessons learned while working with enflamed costs and an IT budget of $80 billion.

Between leadership, marketing and operational tactics, certain approaches and mindsets are needed to avoid the pitfalls of the post-recession market.

App designed to satisfy policyholder demand for 24/7 mobile self-services.

Insurance Networking News and Celent released INN’s sixth annual technology solution provider ranking for the insurance industry last night at an awards event held at the ACORD LOMA Insurance Systems Forum in Orlando.

Using the platform, the insurer was able to add new features such as an urgent care finder and information access for non-members.

Two new studies show that the embrace of existing technologies, such as telematics, could soon have a dramatic effect on the insurance industry.

Insurance Networking News is proud to present its INN Newscast. This special video edition brings you exclusive coverage from day one of the 2012 ACORD LOMA Insurance Systems Forum in Orlando.

Insurance Networking News is proud to present its INN Newscast. This special video edition brings you exclusive coverage from day one of the 2012 ACORD LOMA Insurance Systems Forum in Orlando.

Mobilizer designed to bring together mobile, social media potential and customer service efforts.

Life insurance CIOs need to stay on top of technology trends, initiatives and challenges in the industry. Recently, LOMA asked five CIOs to discuss these, and the group turned the focus to communication and the pervasiveness of IT within companies.

Potential consumers already believe they need more coverage, however, they need to be approached just the right way.

Horizon BCBSNJ’s facility opens in the summer. The retail center will be staffed by specially-trained personnel to help customers with their health insurance needs, direct them to resources for maintaining a healthy lifestyle and assist them in purchasing health insurance products and services.

Expanded variable and indexed annuity products reflect growing concerns among prospective retirees.

DocuSign boasts several life, P&C clients, points to straight-through processing as motivation for e-signature purchases.

American United Life taps national sales and service VP from his former post at Cigna.