Customer service

Customer experience analytics provider brings more than 450 clients with it, including GEICO and Wells Fargo.

Technology is rapidly transforming human interaction into informal communications, how can the insurance industry react?

14 insurers, including State Farm, The Hartford and 21st Century, named in Temkin’s 2012 trust ratings.

Health insurers embrace e-contracting approach to save paper and admin costs and improve customer service efforts.

Health insurers are counting on technology to reduce the claims-processing errors that cost billions of dollars and frustrate patients and physicians.

The Hartford and Liberty Mutual garner top rankings; study concludes that while there are fewer shoppers overall, they are more likely to shop online and switch auto insurance carriers, and self-service can tip the balance.

Coalition raises awareness by gathering research and members, lobbies for no-fault reform.

Investment in CRM software experienced a year-over-year increase of 13.5 percent in 2011.

Crawford & Company, a provider of claims management solutions, launched a self-service application for post-lease vehicle inspections designed for use on mobile devices.

Data is seamlessly integrated into Liberty Mutual Group Benefits’ tracking and reporting tools.

Customer engagement and why you need to start catering to the next wave of tech-savvy, demanding insurance consumers.

Overall customer satisfaction declined 13 points to 842 during the first quarter of 2012, according to J.D. Power study.

INCOME Promise Select designed to improve customization and attempts to provide more flexibility to fixed income plans.

Deal includes upgrades surrounding policy, billing, claims, imaging and reinsurance processing.

With a history of encouraging green trends, The Hartford continues by announcing a discounted renewal rate for electric car owners.

Organic growth behind carriers’ desire for technologies that facilitate customer requests and consolidate multiple document systems.

State Farm, Progressive and Allstate noted for successful Facebook presences in a recent report breaking down the industry’s take on social media.

Participants in national online pilot learn skills to help manage conditions and interact with others living with chronic illness.

Social media's versatility makes it impossible to assess objectively, but there are many examples of companies employing different strategies very effectively.

Partnership to provide online benefits education, enrollment.