Customer service

Depending on how insurers utilize the nudge, it can either enhance or undermine customer service credentials.

Banking industry exec discusses the issue’s force-placed furor, the industry's response and possible areas of compromise.

There was this tremendous downturn in the stock market in 2008, and here we are four years later but confidence has not been restored. There’s lots of opportunity for insurers to solve the things that seniors are worried about.

A Gartner survey of IT leaders in North America reported that 81 percent felt that customer retention is extremely important to them with customer acquisition ranking number five out of 10 and expanding relationships with existing customers rating number six out of 10.

The fifth annual index found that 24 percent of respondents tried to resolve their property/casualty insurance issues online before calling their insurers directly compared to 21 percent for health insurance.

Amica takes top spot in customer satisfaction rankings as the reputation of U.S. P&C insurers rises in the wake of catastrophe-ridden 2011.

While retirement concerns grow, insurers are still struggling to assist with better planning for those concerns.

The growing importance of customer service makes mobile a must, but an app isn't the only option.

Looking beyond ROI and hard benefits, insurers are turning to Web 2.0 concepts to invigorate internal operations.

Despite the fact that most of the consumer market is found in social networks, questions of outreach persist.

While a U.S. company can generate up to $382 million in three years if it improves customer experience, insurers need only tweak their sales process from quote to comfort to see an increase in revenue, according to a Temkin study.

App provides information to aviation insurance brokers, Starr policyholders and potential insureds.

Big Data, changing economy and growing populations outside of the United States are driving insurers’ strategies in 2012.

Study finds that 98 percent of customer service representatives rated underwriter access as very important or important.

Targeting advisers, employers and participants, the insurer enhances tools within two of its retirement plan websites.

‘MyBrainSolutions’ designed to improve cognitive health through interactive games, videos and trackers.

The fastest growth will be seen in Latin America, where IT spending will increase by 22 percent in 2012; IT spending in North America is expected to climb to $58 billion by 2014, according to new study.

Majority of U.S. employers expect benefits technology to surge as improvements in cost management, functionality and efficiency become a priority.

Insurance IT budget decision makers believe technology is critical to serve, support customers: Forrester.

J.D. Power names Erie Insurance, Auto-Owners Insurance and USAA Customer Service Champions based on 2011 research.