Claims

Insurers need to utilize a graying IT workforce to keep systems modernization projects on track.

Part of IT planning is to consider how a system will be kept up-to-date, and how it will eventually be retired.

The federal government seems keen on developing commercial space flight technologies, but how do we insure those who go where very few men have gone before?

Research from One Call Medical finds medical costs, accountability and education are the biggest hurdles.

One of the plan's proposals is to adopt real-time analysis of claims and payments data to identify waste, fraud and abuse in health programs.

Ironshore Inc., a provider of specialty commercial property and casualty coverage, announced that its Specialty Casualty division will now offer Employment Practice Liability Insurance (EPLI) for its public entity clientele. The new employer insurance emerged from an announcement earlier this month that the Equal Employment Opportunity Commission (EEOC) had received a record number of employment discrimination complaints in the previous year, a trend the EEOC expects to continue to flourish due to the current economic climate.

Claims officers, more than ever, face rising loss costs, increased levels of litigation and higher rates of fraudulent claims, according to results from Towers Watson’s fourth “Property & Casualty Insurance Claim Officer Survey, The Economic Landscape and Operational Performance Metrics.”

As I write this, near-term predictions are multiplying for improvement in leading indicators; however, the pressure on cost containment remains strong. How should quality play into this cost reduction discussion? That question is likely to evoke strong opinions.

The mortgage insurance unit of Old Republic International Corp. is asking a court to back its refusal to pay claims on soured mortgages originated by Countrywide Financial Corp.

Forrester report finds insurance providers among top industries in ranking of customer service interactions.

Celent recognizes carrier’s use of analytics technology to identify cases of fraud that may be abnormal, or too hard to spot with the human eye.

Insurers don’t buy tech for policyholders to tell them how pretty their bill is but, instead, as part of a bigger strategy to do something for the business.

The Toyota recall is the perfect opportunity for carriers to encourage online self-service.

Speed is an important part of the equation that yields customer satisfaction and begets retention, but not at the cost of relationship building.

With Toyota owners being assured yesterday by PCI that their claims will be covered, auto insurers deliberate taking action against the vehicle manufacturer to recoup costs.

The insurer says many features of the iPhone app and mobile site are useful regardless of whether a person is insured by Progressive.

USAA tops list of insurers garnering high marks for being perceived as doing what’s best for their customers, not just their bottom line.

Both federal and state governments are looking to crack down on unsafe practices.

A panel of four C-level insurance executives agree: the economic crisis has changed the competitive landscape. Just what they intend to do about it is another matter.

Insurers have options when it comes to maximizing the important investment of maintaining a core processing system.