Practice management

To keep pace with the evolving expectations of their customers, insurers are investing in this oft-overlooked core system.

Due to the development of different types of distribution channels, multi-channel integration may be more important than ever.

Technology's role is enhanced in a down economy, when carriers are challenged with hitting their target.

As providers seek to improve patient satisfaction and associated business outlook, many are turning to electronic health records as one way to become more efficient and improve their operations.

According to Novarica research, companies need to look past hype and concentrate on creating business value.

National Indemnity Co. rapidly launches Fiserv’s Advance Billing solution.

The insurer is pushing a customer-centric model out to its insureds.

The broker is working with AIG unit to offer buffer against supply woes.

The P&C insurer is launching a new Web site to educate its distribution network.

Ward Cites Top Performers in P&C, Life/Health Carriers recognized for balancing technology deployment, expense management and customer service.

Carrier makes online resources and tools available to help families and businesses survive disaster aftermaths.

MassMutual earned the top award for "Best in Class Call Center," and was named a runner up for "Best Performance Leveraging the Customer Experience as a Strategic Business Driver."

While P&C insurers believe that billing has an impact on customer satisfaction and retention, little is being done to improve the systems and processes.

The National Insurance Crime Bureau’s VINCheck Web site is designed to enable consumers to check vehicles for reports of severe damage, flood or theft.

Competition among auto insurers is stiffening; measuring customer service/satisfaction may help them get a leg up.

Given the critical importance of beta testing, carriers and vendors must work together to devise strategies to realize the best possible results.

In order to put more digital technology to use for patients, healthcare providers must work together and share electronic health records and resources, a Geisinger Health System expert says.

A coalition of insurers, health care providers and technologists push industry standard.

A new study reports overall consumer confidence in financial services at its lowest in five years, but P&C carriers were ranked five of the top 10 organizations by survey respondents.

Designed to provide a centralized cash-management, accounts receivable and collections operations, AAA Mid-Atlantic will eventually expand its use of the STG Billing and Accounts Receivable system to non-insurance lines of business.