Business owners demand faster service, and that's where big data comes in, says Gina Papush, chief data and analytics officer.

Zurich sees predictive analytics as a critical capability and has been accelerating investments in the technology.

Allstate has always had a lot of data, but chief data officer Floyd Yager says the company now is using big data to be more customer-centric.

Among its many data-oriented initiatives, CNA is applying big data technology to workers compensation claims and adjusters' notes.

The insurer is using more public data to improve underwriting results and decrease the number of questions the insurer has to ask consumers to underwrite them.

Read how and why insurers are taking the lead in mastering big data and analytics with INN's roster of 10 leading carriers across lines of business.

Insurers are in a great position to lead in getting real business results from big data and analytics investments, as these 10 carriers demonstrate.

The life insurer is taking the lead on leveraging wearables to improve the onboarding experience. "The ability of this data, and predictive modeling, to offer the client a more streamlined and more personalized underwriting process, is crucial," says Brooks Tingle, SVP of insurance marketing and strategy.

MassMutual is adding big data talent to its team each year in partnership with several local colleges. "It's so hard to find to seasoned talent, but this has proven itself to be valuable and we are scaling up," says SVP of analytics and research Gareth Ross.

Progressive's big data leader Pawan Divakarla says data is integral to the insurer's mission: "Big data, small, it doesn't really matter: We want it to be in our fabric."

Insurers fearful of security events must double down on staff training to deter easily preventable social engineering hacks, experts say.

The company found malware in its system before its 2014 breach, but wasn't able to clear it completely, allowing unauthorized access.

Workers comp insurer plans to revamp its premium billing system to accommodate changing business models and reduce manual processes.

Information on more than a million customers may have been compromised in a June 2014 attack.

We see unmanned aircraft systems — commonly referred to as drones — as a way to mitigate the current safety challenges for our adjusters who at times can be at risk for accidents or injuries.

We now are seeing a resurgence of AI, a blending of machine learning, predictive modelling and cognitive computing along with self driving cars, which raises some rare and interesting opportunities.

The employee benefits specialty insurer now is engaged in a modernization project to improve technology, process and service delivery.

Though changes in the insurance business could lead to disintermediation of traditional distribution methods, USI CIO Stewart Gibson says his company is prepared to compete. Part 2 of 2.

The usage-based insurance tech company and rating engine provider are teaming up to create a cost-effective telematics platform, the companies said.

TPA will replace a 15-year-old legacy system with Market Solutions to reduce future staffing needs and increase PFRACP's ability to handle more claims per person.