Achmea and CZ look to the framework to reduce costs and fraud within their organizations.

Customer service rises in importance as a business driver and cost containment declines, according to Strategy Meets Action.

Higher enrollment should benefit WellPoint Inc., Humana Inc. and other managed-care insurers that rely on a large and diverse patient-mix to balance out the costs of coverage.

“We were the most disrespected brand name on the planet and now we have come back,” says Chairman Steve Miller.

Our critical next step is to enlarge and enrich the conversation and broaden it to encompass business impacts, leadership issues and succession planning for the insurance sector to ensure the future leadership and impact of this aging industry.

New business unit consolidates recently acquired Extend Health, Liazon and others to help employers deliver health benefits to employees, company says.

Strategy Meets Action Founder Deb Smallwood discusses the current landscape of mobile technologies, opportunities and challenges that come with it and action items for insurers.Throughout January, Smallwood details each of SMAs five next-generation technologies — analytics and big data, mobile technologies, collaboration technologies, cloud computing and telematics.To find out how the research and consulting firm came to these five, click here. Watch next-gen technology No. 1: Analytics and Big DataCheck back next week for next-gen technology No. 3: Collaboration.

Uncertainty over the enrollees in individual products through the exchanges and the unclear impact of the industry assessment tax are key factors in the change.

Upgrade Studio is designed to accelerate the planning and execution of large data migrations and offer customized metrics and reports, company says.

Application helps U.S. P&C insurers model their business, enabling improved management of risk and capital, company says.

Two people with knowledge of the matter say any decision could be months away.

As we enter 2014, we’re ready to design solutions that change insurance from a backward-facing, financial indemnity product to a continuous, predictive, risk management service.

With big data and machine learning tools and algorithms, the possibilities are endless.

Consumers will be exposed to new forms of access technologies and integrated service offerings, while enterprises will increasingly virtualize communications and computing operations, the firm says.

U.S. organizations think one-quarter of their data is inaccurate, which negatively impacts business intelligence, marketing and customer engagement efforts.

Shifting mobile strategies and two other trends will change the industry in 2014 and beyond, according to an Aite Group report.

The Centers for Medicare and Medicaid Services did not believe CGI Federal, its former Healthcare.gov contractor, could complete its work on the site in time, and thus selected Accenture as the new contractor with a no-bid $90 million-plus contract, according to documents.

Insurer is looking at new distribution deals, particularly in Malaysia, Indonesia, Mexico and Brazil.

Women-led life insurer awards $106K to 72 recipients in an effort to change their lives and transform their communities.

Geographic information services increasingly are being incorporated into claims processing to predict and prevent losses, speed customer care and better allocate resources.