Digital Platforms

HARTFORD, Conn.--The Hartford Financial Services Group, Inc. today announced it has completed the purchase of CNA Financial Corporation's group life and accident, and short-term and long-term disability businesses for approximately $500 million in cash. The transaction closed on December 31, 2003.

Barring another terrorist attack on U.S. soil, or some other catastrophic event, U.S. insurance companies are cautiously optimistic about the economy in 2004. As a result, IT budgets in the industry on average are increasing slightly this year.Research from Celent, Datamonitor, Forrester and TowerGroup suggests insurers will add as much as 10% to their IT budgets this year, with an average increase between 2.5% and 6.7%.

In the largest-ever civil insurance fraud case filed in the state of New York, Allstate Insurance Co., Encompass Insurance and Nationwide Mutual Insurance Co. last month filed a RICO (Racketeer Influenced and Corrupt Organization Act) lawsuit in the Supreme Court of New York.After 21 months of investigation, Allstate filed the complaint against 74 individuals whom the Northbrook, Ill.-based carrier alleges were either principals or employees of-or otherwise involved with-a group of companies established for the sole purpose of generating hundreds of millions of dollars in fraudulent insurance claims.

Alexandria, Va.-based Agents Council for Technology (ACT) is trying to sell independent agents on a new concept: using technology to enhance the sales and marketing aspects of their businesses.In phase one of a multi-part report designed to help agents and brokers build a disciplined, sales-driven agency culture, ACT, an affiliation of the Independent Insurance Agents & Brokers of America (IIABA), revealed in November that "as the independent agency system inevitably becomes more efficient, greater efficiency should improve productivity by enhancing the manufacturing and sales processes.

Insurers are turning introspective. They lived a charmed life when healthy investment returns covered for a lack of efficiency within their operations. Now, they have shifted their focus from asset management back to insurance basics.A new survey performed by the global insurance services practice of New York City-based Deloitte notes that insurers have shifted their focus after a protracted period of low interest rates and volatility in the equity markets.

The deal to merge the St. Paul Cos. and Travelers Property Casualty Corp. is on track to create the second-largest insurer in the country, with top market shares in 22 states, according to Jay Benet, chief financial officer of Hartford, Conn.-based Travelers.Benet, who is the designated CFO for the projected St. Paul Travelers Cos., discussed some terms of the deal in December at the Bank One Capital Markets Insurance Company Investors Conference. The deal, announced on Nov. 17, will be a tax-free transaction, with an exchange of 0.4334 St. Paul share for each Travelers share.

The Contracts Update section includes announcements of contracts insurance information technology companies have signed with customers in recent weeks. Contract news can be faxed to Insurance Networking magazine at (312) 913-1366 or by electronic mail to Stephen.Dwyer@ thomsonmedia.com BIS Inc.

There's no question that independent agents are highly valuable participants in the insurance marketplace. But carriers that depend on independent agents are continually trying to determine what's important to them when they choose carriers.Two recent studies conducted by Celent Communications Inc. provide some insight.

Web-Enabled IllustrationTravelers Life & Annuity, Hartford, Conn., is providing to its brokers and producers the WinFlex Web illustration system from LifeLink Corp., Park City, Utah. WinFlex Web is a single entry, multiple carrier interface (SEMCI), which runs illustrations for multiple carriers' products on a single system via the Internet. Compared with the desktop version, WinFlex Web eliminates software distribution and installation difficulties and costs; ensures all producers use current software; provides valuable usage statistics; simplifies and accelerates new product introductions; enables brokers access to all approved carriers from one portal location; make bug fixes available immediately; and eliminates the need for Citrix-hosted solutions.

Zix Corporation, a global provider of protection, management, and delivery solutions for electronic communications, announces that Blue Cross and Blue Shield of Oklahoma, the oldest and largest private health insurer in the state serving almost 770,000 Oklahomans, has signed a three-year contract for ZixCorp secure e-messaging services to help meet the privacy and security guidelines of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

MILWAUKEE--Fortis Health signed its first individual medical Health Savings Account (HSA) policy, believed to be the first HSA policy in the country. The policy, which was opened by an individual residing in Aurora, Ill., is the first of the estimated over 40 million HSA accounts that will be established in the next 10 years, according to congressional analysts. Beginning January 1, 2004, Fortis Health will offer comprehensive HSA products for individuals and small groups through Fortis Insurance Company and John Alden Life Insurance Company.

NEW YORK -- The AIG Mergers & Acquisitions Division, a division of the property and casualty insurance subsidiaries of American International Group, Inc. (AIG), announced the launch of its newly designed global Web site, www.AIGMergerRisks.com.

ATLANTA --Ebix, a leading international supplier of software and e-commerce solutions to the insurance industry, announced today that it has changed its name to Ebix, Inc. from ebix.com, Inc. effective immediately.

LOUISVILLE, Ky. -- Healthcare Underwriters Group of Kentucky (HUGKY), a medical professional liability insurance company owned by Kentucky doctors, today received authorization from the Kentucky Department of Insurance to begin operations.

Harvard Pilgrim Health Care today announced the launch of a free, online service that allows insurance brokers to obtain rates and renew Harvard Pilgrim's small-group accounts at their convenience. Easy Online Renewal, which is a secure, password-protected feature of Harvard Pilgrim's Website, is the first service of its kind in Massachusetts .

OVERLAND PARK, Kan. --Sprint today announced it has expanded its relationship with the Blue Cross and Blue Shield Association (BCBSA) through a new, multi-million dollar agreement for Cisco Systems customer premise equipment (CPE) and maintenance.

Washington, D.C.-The American Council of Life Insurers (ACLI), the leading life insurance trade association in the U.S., today commended the Office of the U.S. Trade Representative (USTR), the U.S. Commerce Department and other U.S. Government Trade Negotiators for finalizing agreement with Guatemala, Honduras, El Salvador, and Nicaragua to form the Central American Free Trade Agreement (CAFTA).

EL SEGUNDO, Calif. -- Computer Sciences Corporation today announced that American United Life Insurance Company (AUL) has licensed Automated Work Distributor (AWD) software to improve the efficiency of its back-office operations by streamlining its business processes.

(Dec. 18, 2003) - The Principal Financial Group, the nation's 401(k) leader and premier provider of employee benefits, today announced a strategic agreement to acquire the Molloy Companies, headquartered in Indianapolis, Ind.

HARTFORD, Conn.--The Hartford Steam Boiler Inspection and Insurance Company (HSB) today introduced a plug-in property underwriting program for insurers and alternative risk transfer (ART) organizations. The program combines property reinsurance capacity with a complete turnkey set of underwriting and risk management services.

MORRISTOWN, N.J.--Under the New Jersey Insurance Fraud Prevention Act, Allstate New Jersey Insurance Company (Allstate New Jersey) and Encompass Insurance today filed a multi-million dollar civil complaint in the Superior Court of Morris County against Scott Greenberg,

WASHINGTON--Alice Ross, an engaging 71-year-old grandmother, died when her Buick was rammed by a car packed with gang members allegedly staging a crash in Brooklyn to make fake injury claims against insurance companies.

DALLAS--Docucorp International, a leading provider of enterprise information solutions, announced today the availability of its content management solution for the insurance and financial services industries.

WESTWOOD, MA.--North American life insurance application activity declined 4.6% in November year-over-year according to the MIB Life IndexSM, marking 2003's ninth month of decline. Application activity in the U.S. and Canada decreased 3.6% and 11% respectively when compared to November 2002 levels. Year-to-date (YTD) results reflect continued downward pressure on life insurance applications with U.S. activity declining 4.9% YTD and Canadian activity declining 1.8% YTD versus the same period, prior year.

Bolivar, MO--Duck Creek Technologies, Inc., a provider of product management software and services to the insurance industry, today announced that California-based, Mercury Insurance Group has selected Duck Creek Technologies' Example Author(TM) and Example Server(TM) as the rating solution for Mercury's Next Generation systems. In addition to offering the scalability required to support Mercury's growing business, the Duck Creek solution provides integration with the new Web-based systems.

COPENHAGEN--Accenture has been selected to implement its Web-based Claim Components software application at Topdanmark, a leading property and casualty insurance company based in Denmark. Topdanmark is the tenth insurer, and the first in the Nordic region, to license Accenture Claim Components software solution.

Penn-America Group, Inc., which includes the nationally recognized insurance operations of Penn-America Insurance Company and Penn-Star Insurance Company, has selected the TyMetrix' electronic invoicing solution across its claims services group.

MAYFIELD VILLAGE, Ohio-- Having a vehicle repaired following a crash can be a confusing and time-consuming process. You generally have to get quotes from several body shops, contact your insurance company, arrange for a rental car, get your car to the body shop, check on the

New Haven, CT--Metaserver, Inc., a leading provider of business process integration (BPI) solutions for the insurance industry, today announced the release of Metaserver 4.6. The new release builds on Metaserver's rapid, business-focused approach to integration projects and includes several features designed to make it easier for insurance companies to transform data from agencies and service providers into the format required by underwriting, policy administration, and other insurance systems. Metaserver 4.6 also offers a number of enhancements that give organizations increased flexibility for incorporating business rules into the automated processes that orchestrate the interaction of multiple systems.

LA QUINTA, Calif.---Gallaudet Technologies announced the release of Version 2 of their "Do Not Call" software introduced in October. This upgrade adds several new features making compliance with the new Federal Trade Commission laws easy for anyone who may have to call potential customers. The program, that has a free, 7-day trial period, is available for download from the www.DNCLookup.com website. After the 7-day free trial, the one-time registration fee is just $29.95.

CHATTANOOGA, Tenn - UnumProvident Corporation announced today that its insurance subsidiary in the United Kingdom, Unum Limited, has reached a new arrangement with the Swiss

HARTFORD, Conn.--Three years of rising property- casualty rates have finally had a favorable impact on loss reserves, substantially reducing estimated deficiency, according to the latest annual study on the subject by Conning Research & Consulting.

HARTFORD, Conn. -Travelers Property Casualty Corp. and Applied Systems, Inc. announced one of the industry's most significant implementations of industry-standard, ACORD-based agency/carrier interface (SEMCI) processing to support the transition of business relative to recent agreements between Travelers and other carriers.

HARTFORD, Conn.--Insurity Inc., a ChoicePoint company, today announced that Insurance Company of the West (ICW), a business unit of The ICW Group, has selected Insurity's Commercial Intellisys property/casualty policy processing services to support its nationwide commercial P&C business. ICW's primary decision drivers were Insurity's large existing client base, and a track record of similar applications already in production servicing the wider industry.

PARSIPPANY, NJ--MFXchange Holdings, Inc. (MFX) announced the launch of its end-to-end application service provider (ASP) commercial lines solution. The comprehensive processing system is Web-based and features the many benefits of ASP-based products. MFX's Ray Roy, Chairman, explains, "MFX's founding mission is to build technology solutions specifically to meet insurance carriers' needs for increased productivity, shorter processing timeframes and lower costs. We provide this, in part, through ASP processing that does not require large capital outlays for hardware and software and is highly cost effective."

DES PLAINES, Illinois -- The Board of Directors of the Alliance of American Insurers and the Board of Governors of the National Association of Independent Insurers (NAII) have adopted a resolution approving a merger agreement between the two national insurance trade associations.

(St. Louis, MO-December 11, 2003) Genelco Software Solutions, a division of Liberty Insurance Services Corporation and a developer of software applications for the life and health insurance industry, has joined IBM's ISV Advantage Initiative, a program designed to provide independent software vendors (ISVs) with technical and marketing support to help meet the specific needs of small and medium business (SMB) customers.

POOLESVILLE, Md., Dec. 12-- The insurance Fraud DetectionSystem (FDS), developed using Visual Analytics, Inc.'s award winning product, VisuaLinks, was successfully launched this past week by the Korean Financial Supervisory Services, FSS. The FSS announced that they have implemented and will be using this system to detect fraud through the integrated analysis of insurance-related data including accidents, contracts and claims.

HARTFORD, Conn., Dec. 11-- Aetna InteliHealth, Aetna's online consumer health information resource, and Aetna Navigator, the company's self-service website for members, have received 2003 eHealthcare Leadership Awards for Health/Healthcare Content and Interactive Site, respectively.

Most consumers admit that purchasing life insurance is not something they relish-mainly because of the issue of their mortality. For life insurers, selling their various products has been difficult as well, but this shortcoming has little to do with consumer resistance.

The insurance industry appears poised to remove the "technology laggard" label. Despite a back-to-basics management philosophy brought on by the two-year economic slump, insurance companies continue to move forward with their Internet strategies.For the third consecutive year, Internet-related categories ranked at the top of Insurance Networking News' "Best of the Newest" survey, a poll of 17 technologies rated by insurance company executives and industry experts. The panel rated each technology based on its impact on carriers' operations and its level of innovation.

The old adage of "What, me worry?" isn't part of the lexicon of CIOs, CTOs and other senior level executives in charge of IT functions at life/health and property/casualty firms, according to a survey completed by Celent Communications Inc. in partnership with Insurance Networking News.Twenty executives from small, medium and large carriers paint a picture of insurance IT organizations in a double bind of diminished resources and increased demand this year and anticipated again in 2004.

Ask not for whom the bell tolls; it tolls for carriers' legacy systems. At least that's the conclusion of a survey conducted by Guidewire Software Inc., a San Mateo, Calif.-based Web-based claims system provider.Three-quarters of property/casualty and workers' compensation carriers are engaged in significant claims system projects, according to Guidewire (see chart). "Mid-sized carriers are really biting the bullet-looking at what's in front of them and starting to take steps," says James Kwak, vice president of marketing at Guidewire. "So we're seeing many of them looking at replacing their claims systems."

As insurance companies develop a blueprint for compliance to the Sarbanes-Oxley Act, an alarming number of U.S. corporations admit they are still uncertain about how they plan to adhere to the mandate.Moreover, industry experts believe that insurers who disregard the role of technology to comply with the Act might be in for a rude awakening.

In the past, insurers could write off fraud expenses with investment income and capital reserves. But those days are over. Reduced investment income and reserves have forced insurers to face such operational bugaboos as fraud and subrogation head on. Fortunately, insurers ahead of the curve have identified technology-based strategies to get to the heart of the matter.

The term "Web service" was coined only three years ago, according to Celent Communications Inc. And, already, U.S. insurers are spending roughly $78 million--or 5% of their integration dollars--on Web services-related initiatives (see "Web Services Spending By Insurers," page 14).What's more, by 2006, more than 40% of insurers' new systems integration spending will involve Web services, the Boston-based research and advisory firm predicts.

Rising somewhat like the Phoenix, an alternative bill that would provide compensation for workers injured by exposure to asbestos clawed its way through Congress in mid-October.Accepting a proposal drafted by Senate Majority Leader William Frist, R-Tenn., and his aides, insurers and defendants accepted a proposal on Oct. 16 to seed a trust fund projected to have enough capacity to settle $115 billion in claims over 27 years.

Forty years ago, mischievous adolescents got their kicks by calling people on the phone and asking them, "Do you have Prince Albert in a can?" Today, they concoct computer viruses and worms designed to knock out the networks of global corporations.

One of the core activities regularly performed by insurers-its telemarketing efforts is about to undergo modifications now that the federal Do Not Call (DNC) list has been given the green light for national enforcement.In October, a federal appeals court ruled that the Do Not Call registry-a list that currently includes about 50 million phone numbers-was within the legal boundaries of the Federal Trade Commission (FTC) and Federal Communications Commission (FCC).

After a prolonged lull in activity, consolidation in the insurance industry--marked by a new wave of proposed mergers and divestitures--appears to be gathering newfound momentum, with two major developments illustrating the potential changes that loom ahead.In late September, the board of directors of Boston-based John Hancock Financial Services Inc. and Manulife Financial Co., based in Toronto, unanimously approved a tax-free, stock-for-stock merger of the two financial services giants.

Information technology strategy plays a critical role in the success of American Modern Insurance Group Inc. (AMIG), a wholly owned subsidiary of The Midland Co., Amelia, Ohio.The provider of specialty personal lines insurance products has an average annual premium of just $450 across its book of business. So having information technology in place "so that the business can flow relatively untouched by human hands is critically important to us. There's not enough money in a $450 premium for us to have to fondle each file," says John Hayden, CEO and president of The Midland Co., and president, CEO and chairman of AMIG.

Never has the need for retirement planning been as great as it is today. Traditional sources of income such as Social Security and pensions will fail to meet the spending needs of future retirees.These factors portend a market of investors that will increasingly demand advice and guidance on the complexities inherent in retirement income planning.