Insure Think

Here's what BPM can and should mean to your organization.

With the advent of self-service and social media, customers now own company brands.

Implementing mobile can be an expedient process, but reaching mobile customers requires a completely distinct mindset from mobilizing field-service employees.

The Invisible Gorilla, New Coke and other phenomena can teach us to anticipate and embrace unexpected twists.

A new report outlines the incentives behind four stages of analytics implementation.

Purchasing new software to solve your technical problems is only the first step; maintaining agile, situation-specific development processes is equally imperative.

For insurers, evaluating elasticity requirements when looking into the cloud may lead them to hold back.

Automation must be focused around agent-carrier relations so agents can keep doing what they're supposed to be doing: selling policies.

In the next couple years, social projects with clear business objectives that allow for quantifiable ROI will be an unavoidable goal.

Maintaining agile operations and a strong technology framework are at the core of successful organizations.

Demand is outweighing supply for data experts who can connect the dots behind big data usage, but where will a growing supply come from?

Engagement is the flavor of the week, yet accruing likes and shares on your company's Facebook page may not mean anything unless you're targeting correctly.

Recent survey recognizes that security extends well beyond IT among best-practice companies.

America’s first CIO Vivek Kundra offers lessons learned while working with enflamed costs and an IT budget of $80 billion.

Between leadership, marketing and operational tactics, certain approaches and mindsets are needed to avoid the pitfalls of the post-recession market.

Cloud is on everyone's radar—but not yet in everyone's data center.

CIOs enter the spotlight as insurers look to navigate new market terrain controlled by consumer wants and needs.

Instead of trying to bunker your systems, Deutsche Bank's head of IT security urges open, frank discussions as the best resolution to security issues.

The success of straight-through processing and product development upgrades relies heavily upon operations adjustments.

Potential consumers already believe they need more coverage, however, they need to be approached just the right way.

A well-grounded IT architectural approach provides the agility required to foster rapid growth.

The relationship between carriers and agents thrives on technological initiatives that simplify communicating and transferring information.

Applications, data security, hidden costs; here are the pros and cons of engaging or resisting a cloud migration.

Technology is rapidly transforming human interaction into informal communications, how can the insurance industry react?

Cloud, mobility and analytics require a focused, enterprise approach—here's how to deliver.

What information to seek out before purchasing an enterprise upgrade and how to find it.

Cloud storage and analytic capabilities could reassign the health insurance industry to the role of data intelligence intermediary.

Monitoring performance and financials before integration is completed can provide invaluable insights down the road.

For one insurance company, a hurricane inspired IT managers to build a better business continuity solution.

Customer engagement and why you need to start catering to the next wave of tech-savvy, demanding insurance consumers.

Three measures of a customer’s worth using analytics that might lead you to question age-old business paradigms.

These tools and methodologies, such as Hadoop and MapReduce, can help insurers unlock the real potential of Big Data.

Social media's versatility makes it impossible to assess objectively, but there are many examples of companies employing different strategies very effectively.

The carrier's first foray into the cloud came with security concerns that lead to more in-house control over compliance solutions.

Depending on how insurers utilize the nudge, it can either enhance or undermine customer service credentials.

Apple's presence in the enterprise is expected to grow still more pervasive in 2012.

It's easy to become servants to your technology—for agents, making technology work for you is key.

'Bring your own device' means more productivity and better service to customers, but are they secure enough?

Can insurers try to leverage social data to open up a new market? If so, would that affect the value of that data for claims/underwriting purposes?

Data security threats evolve even as organizations successfully lock down their systems.

A more optimistic outlook among most industry executives should mean a reinvigorated focus on the fundamentals behind achieving operational excellence.

Insurance companies are committing to technology-led expansion, unfortunately, particularly for IT hiring efforts, so is every other type of company.

Thanks to this week’s Supreme Court oral arguments, insurers have an opportunity to rethink how they conduct business.

What IDC's recent projections of cloud job growth mean for insurers.

The trickle-down consequences of increased outsourcing and reduced developer footprints could be a severe lack of in-house talent.

Is crowdsourcing a legitimate, sustainable method of solving business problems?

For dealing with the immense complexities behind regulatory and risk concerns, static data and spreadsheets may not cut it.

Upcoming IPv6 Launch Day means a permanent switchover. Are all your systems ready?

Automakers’ recent move to incorporate smartphone hubs into production and the recent outcries against distracted driving could put insurers in precarious position.

New CIO survey reveals growing concern over who will be able to run back-end systems.

Why insurers are increasingly pressured to toss their hats into the policy admin ring.

UK government compiles exhaustive list of open source alternatives to major software needs.