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A Gartner survey of IT leaders in North America reported that 81 percent felt that customer retention is extremely important to them with customer acquisition ranking number five out of 10 and expanding relationships with existing customers rating number six out of 10.

Swiss Re Corporate Solutions’ global capabilities expanded to help meet the needs of international clients.

Specialty risk management provider adding 50 jobs to what is already its largest location.

“The Customer, Google and UK Car Insurance: Lessons from Evolving Customer Search Behavior” reveals that price comparison tools increase the premium across all insurers. “They make the insurance product about price rather than best fit for the client’s needs,” said report co-author and Celent Analyst Craig Beattie.

'Bring your own device' means more productivity and better service to customers, but are they secure enough?

To remain relevant in an era of flat budgets and growing business demands, Ken McGee's second-day keynote at Gartners’s Business Intelligence Summit in Los Angeles called for a “CIO manifesto” in order for chief information officers to match the quality of business-initiated projects to the work of IT.

John Paulson enters reinsurance game provided with $500 million of start-up capitalization.

Insurance Institute for Business & Home Safety agrees with Presidential Policy Directive designed to facilitate an integrated, national effort to mitigate risks.

Paul Ayoub joins as the P&C insurer looks to expand its offerings.

Specialty insurer to automate legal expense management operations over the course of the three-year contract.

The fifth annual index found that 24 percent of respondents tried to resolve their property/casualty insurance issues online before calling their insurers directly compared to 21 percent for health insurance.

Can insurers try to leverage social data to open up a new market? If so, would that affect the value of that data for claims/underwriting purposes?

Company will pay out a total of $10.6 million to four states for unlicensed activities.

Microsoft BI platform enables analytics to provide extensive data mastery capabilities for insurers.

Workers unaware of their health risks and the potential financial impact of those risks, says Aflac report. Six out of 10 workers said it’s not very or not at all likely they or a family member will be diagnosed with a serious illness such as cancer.

As many no-fault states look into changing the laws, Fitch finds that large auto policy underwriters such as State Farm, Progressive and Allstate have reported weaker underwriting results in some of these states.

The Financial Stability Oversight Council can begin the three-stage process of designating firms as systemically important financial institutions.

Specialty trucking insurer aims to shore up claims process by improving its iPhone app.

Amica takes top spot in customer satisfaction rankings as the reputation of U.S. P&C insurers rises in the wake of catastrophe-ridden 2011.

Data security threats evolve even as organizations successfully lock down their systems.